Deluxe Recruitment are actively recruiting for a Freight & Logistics Customer Account Manager on behalf of a reputable Freight Forwarding company based in Bolton.
Job Title: Freight & Logistics Customer Account Manager
Dept: Sales & Customer Service
Reporting to: General Manager
Responsible for: Growing and maintaining existing accounts in respect of customer service and operational requirements and generating new business in line with business objectives
Core Responsibilities:
* Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met on a daily basis
* Generate new business in line with KPI's and business objectives
* Arrange and attend client visits/appointments where appropriate or where asked by SLT as required
* Ensure all documentation and CRM system is maintained and updated daily to reflect current information
* Following up on leads and referrals to ensure any opportunity is maximised
* Build and maintain strong professional relationships with customers and suppliers
* Keep knowledge of logistics industry and freight forwarding up to date and relevant
* Deal with all customer queries such as price requests, shipment updates, and bookings
* Oversee and manage all customer bookings and related administration
* Work collaboratively with management to develop and implement the company's strategic plan
* Represent the business in a positive and professional manner at all times
* Use problem solving know-how and initiative to deal with any issues or unforeseen circumstances to ensure the customers always experience customer service excellence
* Carry out any other reasonable requests by management
Requirements:
* Minimum 3 years' experience in the logistics or freight industry
* Proven ability to generate new business and manage existing accounts successfully
* Experience with Irish logistics is essential
* Excellent interpersonal skills and ability to build professional relationships
* Excellent attention to detail, computer literacy and time management essential
* Full time position, Monday to Friday, 09:00 - 17:00
* Occasional travel may be required for client meetings and site visits
* Carry out any other reasonable requests by management
* Desirably live local to head office and have own transport