About the Role:
At M&S Opticians we are committed to providing a complete eye and hearing care service for you and your family. We are looking for a motivated, friendly, and organized individual to join our team as the Assistant Store Manager in our busy practice. As an Assistant Store Manager, you will play a pivotal role in ensuring the smooth operation of the Optical and Hearing Practice whilst delivering industry leading patient care. You will assist the Store Manager in the daily running of a successful optical practice. You will be responsible for the following:
Responsibilities:
1. Leadership and Team Management: Lead, motivate, and manage a team of optometrists, hearing aid audiologists and optical assistants to ensure the highest standards of patient care and service delivery.
2. Customer Journey: Ensure an exceptional customer journey by maintaining a welcoming and professional atmosphere, addressing patient inquiries and concerns, and ensuring timely and accurate service.
3. Financial Management: Pulling the right levers to drive your store's KPIs, ensuring the store is profitable.
4. Business Development: Driving brand awareness through in-store marketing activity. Collaborate with senior management to develop and execute business strategies aimed at expanding the practice’s patient base and market presence.
Requirements:
1. Proven experience in an optical role, preferably as a supervisor or team leader.
2. Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
3. Excellent communication and interpersonal skills to effectively interact with patients and staff.
4. Solid understanding of practice operations, industry regulations, and business development.
5. Professional demeanour and a commitment to delivering outstanding patient care.
Benefits:
1. Competitive salary
2. Company pension
3. Employee discount schemes
4. Canteen
Job Type: Full-time
Experience:
1. optical sales/management: 1 year (required)
Work Authorisation:
1. United Kingdom (required)
Work Location: In person
Reference ID: ASM - High Wycombe
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