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Customer Advisor - First Notification of Loss
Location: Bexhill - Hybrid
Start Date: 6th April
Salary: £26,500
Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday. You will work on a rotational shift pattern between 08:00 - 19:00.
Welcome to Hastings Direct!
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you!
The Role:
* Be there for our customers when they need us the most - at the point of incident.
* Make effective commercial decisions through all personal actions and treat every pound as your own.
* Actively listen and be relentless in capturing detailed accounts relating to our customers.
* Establish liability quickly, ensuring our customers are safe and supported at all times.
* Help our customers reach the right outcome first time and every time.
* Demonstrate care and empathy at all times and ensure customers feel fully informed about the next steps of their claim. Have difficult conversations about liability with our customers and prevent complaints at all times.
What are we looking for?
* People who have the same passion we do for delivering outstanding customer service.
* Strong decision-making skills.
* Ability to accurately capture data.
* Outstanding communication.
* Experience of holding difficult conversations and managing complaints.
What we offer:
* Flexible Working: We champion a flexible and hybrid working approach, so please speak to your recruiter to discuss in more detail.
* Competitive Bonus Scheme: All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.
* Physical Wellbeing: We fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
* Financial Wellbeing: We provide you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, and more.
* Mental Wellbeing Programme: We have a range of support to help you keep yourself well.
* There's more! 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, and much more.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their background.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us.
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