Contract Manager
Southampton - Full Time
We are currently recruiting for an experienced Contract Manager to manage a portfolio of high-profile PFI projects, responsible for total facilities management. The successful applicant will have full leadership and financial responsibility with a primary focus on operational and commercial compliance.
What will you be doing?
You will lead, develop, manage, and motivate a support services team to the Mitie standards, ensuring that the client receives services of the highest quality. You will also support the Regional Account Manager in the development of the business strategy in line with current and emerging client needs. You will also:
* Hold management of NPS (Net Promoter Score) and annual engagement targets
* Manage a team of site-based Facilities Managers within the specific contract, including their adherence to all compliance processes, policies and procedures
* Manage the recruitment, induction and training for team when required
* Manage succession planning for team, including annual reviews, 1:1's etc.
* Understand contractual and commercial SLA's and KPI's and lead on deliverables
* Management of cashflow by account including the P&L, accrued income, resource, labour and recharging
* Ensuring compliance of Mitie processes, policies and procedures for sites and contracts
* Management and compliance of all aspects of site and contract related Health & Safety
* Awareness and implementation of company safeguarding policies and procedures
* Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate
What do you need to be successful?
You will have experience in contract management within a PFI environment holding a strong understanding of people leadership and TFM. You will have experience working closely with multiple stakeholders commercially and also reviewing KPIs, contractual SLAs and P&L management. Ideally you will hold an IOSH or NEBOSH certification.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity please note that you are subject to the following:
* It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
* This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults