ABOUT AURIENS We are recruiting a Wellbeing Supervisor for our luxury residence, Auriens Chelsea. Join our dynamic Wellbeing team, helping to deliver extraordinary care and customer service; whilst also creating a warm and inviting environment for our residents. Auriens Group is redefining luxury later living, changing expectations about the sector, and enabling residents to make the most of their later lives. No detail is left unconsidered, through exquisitely designed properties, unparalleled services and an exceptional health and wellness offering. At Auriens, we are always looking for passionate, creative caring, and dedicated individuals to join our team. We seek people who think creatively, who have an entrepreneurial outlook and way of working, people who value long term relationships and want to be part of building the most exciting new brand in luxury later living. ABOUT THE ROLE The Wellbeing Supervisor will be responsible to the Draycott Operations Manager and will focus on the smooth running of care delivered within Auriens Chelsea, monitoring the standards of care delivered, focusing on resident-centred services and the overall wellbeing of residents. Whilst this role is solely based at Auriens Chelsea you will be employed by our sister company Draycott Nursing and Care, therefore will liaise and be supported by their clinical team to ensure standards of care practice are upheld. You will establish close working relationships with residents, the Draycott care team and the wider Auriens operations team. You will be a strong communicator and will know what is going on in the building, will work collaboratively with those teams and support to find efficient solutions to issues as they arise. The Wellbeing Supervisor will be a Draycott Ambassador as well as an Auriens Ambassador. Key responsibilities: General Be a Draycott and Auriens Ambassador Be the champion for a holistic wellbeing approach at Auriens across all teams, coordinating an exceptional and seamless service delivery To ensure confidentiality is maintained at all times Attend all operational meetings that require a wellbeing operational presence Team Conduct regular team briefings (to include Draycott team) to keep each member of the team informed of incidents and updates from day to night shift Daily management of the Day and Night Care Team working with residents at Auriens Chelsea, ensuring that full weekly rotas are covered. Touchpoints with the night team may require alternative shift times for this role. Provide leadership to ensure colleagues in the Care Team are clear about their duties and responsibilities Ensure that payroll for all Auriens Care Team is processed accurately on a monthly basis Escalate training needs for both the Care team and wider Operations team to the Draycott Operations Manager Delivery of highly effective communication across the business to key stakeholders (Auriens and Draycott as necessary), ensuring that all relevant parties know what is going on with regards to Care delivered in Auriens Chelsea Collaborate with the relevant team members to develop health and wellbeing programmes Work with the sales team to promote health and wellbeing benefits at Auriens to prospects Partner with Kyros to ensure a full holistic wellbeing approach is taken Residents Maintain good relationships with Auriens Residents to ensure the right level of support is being delivered and maintained Responsible for the safe onboarding and ongoing need of our clients with care needs Keeping in contact with our residents and their families on a regular basis Build and maintain relationships with all residents and understand their individual health and wellbeing needs Play a wellbeing role in planning and/or participating in resident trips and outings Build relationships with resident’s families and advisors Encourage and empower Residents to achieve personal goals as outlined in their Individual Needs Assessment Plan, and identify activities and events that may contribute to individual and collective wellbeing in line with the Auriens Wellbeing Model. Provide wellbeing advice and guidance to residents and other colleagues, escalating to the Draycott Operations Manager and Care Team to ensure the right resource is deployed Care & Support In liaison with the Draycott Clinical team, document changes in resident care needs, to ensure individual care plans and risk assessments are up to date Escalate residents that require immediate attention to the appropriate service Liaising with multidisciplinary healthcare professionals, such as Doctors, Physiotherapists, Occupational Therapists and all members of the multidisciplinary team. To ensure that our residents have the best possible care, at the right time, in the right place to ensure optimum health & wellbeing outcomes. All events, actions and outcomes must be documented. To work with the Draycott Operations Manager to ensure that all standards for compliance are adhered to for the delivery of excellent care standards at Auriens Chelsea To book in and personally provide cover for ad hoc care visits for Auriens residents in case of need, including escorting to and from appointments, emergency / urgent care, and assistance with medication administration / short term personal care. Contribute to building local partnerships with healthcare professionals and services, ensuring relevant support is available To ensure that chargeable services are billed to clients in accordance with Draycott’s standard procedures Coordinate with third parties to access expertise and resources as needed Liaise with emergency services or other healthcare providers Profile 3 years’ experience in a professional care setting ideally with s olid experience as a Care and/or Support Worker in a domiciliary or IRC setting Health and Social Care qualifications, to level 3 or above Have Occupational Health Clearance Meet enhanced DBS requirements Strong organisational methodology with a keen eye for detail Have a can-do attitude, be open minded and flexible in approach, working collaboratively towards accomplishing common goals Demonstrate ability to build strong and lasting relationships with our residents Handles all information confidentiality from a legal and ethical perspective. Highly organised and efficient, with the ability to multitask Excellent administrative skills and IT literate Proficient with Microsoft Office packages, specifically Excel, Outlook and Word as well as CRM systems Excellent social and communication skills; Ability to work in a diverse environment as part of a team; Ability to perform well under pressure, with the ability to prioritise and to adapt quickly to changing circumstances; coupled with s trong problem-solving abilities Demonstrates thoroughness and accuracy when accomplishing various tasks Highly responsible and reliable, action with integrity. Benefits Competitive salary 33 days holiday per year Exclusive access to our discount’s platform including money off online shopping, gadgets and much more