Job Description Purpose of the role To ensure that services provided by BX, or third parties are delivered in compliance with Barclays Policy and Standards and meet contractual agreements relating to cost quality and control. Accountabilities Identification of improvement areas within service delivery processes and procedures to remain efficient. Collaboration with various teams to promote alignment between service delivery solutions and the bank's objectives. Execution of training and support initiatives to improve the service quality provided by colleagues. Collaboration with stakeholders to communicate service delivery performance and any resolve any potential issues. Development and maintenance of service level agreements (SLAs) by conducting regular reviews to ensure they remain relevant and effective. Management and monitoring of the banks operational team, through the utilisation of data and technology and the alignment of SLAs and KPIs, to ensure that service level agrees are met. Implement BX and / or Third-Party Service Management in compliance with Barclays policy and Standards, escalating variance or issues in accordance with governance requirements. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as Service Support Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as Service Support Manager you should have experience with: Strong analytical and problem-solving skills across the change governance life-cycle Solution identification and effective implementation Strong Stakeholder Management and communication skills Some other highly valued skills may include: Ability to Identify key issues with change/project quality. Ability to manage and prioritise effort across multiple projects concurrently Previous working experience of Jira, Aternity, and Riverbed You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The location of this role is based in Knutsford, United Kingdom