We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at the RSPB Pagham Harbour reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.The RSPB’s Eastern Solent Reserves are a network of coastal reserves covering almost 1800 hectares along the shores of West Sussex and Hampshire. Pagham Harbour Local Nature Reserve is a natural harbour comprising of saltmarsh and mudflat, surrounded by wet grassland and reedbeds. As well as being a notable stop-over for migratory birds, it is an internationally recognised site for breeding shorebirds, including threatened Little terns. A stone's throw away lies Medmerry, a ground-breaking managed coastal realignment comprising of developing saltmarsh and grasslands, surrounded by a mosaic of nature friendly farming. The Langstone Harbour reserve is an archipelago of shingle, saltmarsh and mudflats set between Portsmouth and Hayling Island, home to one of the largest mixed seabird colonies on the south coast of England. In winter, the reserves become a haven for Brent geese and a large assemblage of wildfowl.You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from youEssential skills, knowledge and experience: Computer literate to include professional use of social media to adhere to brand requirements. Working knowledge of visitor engagement techniques. Excellent verbal and written communication skills. Ability to plan and prioritise workloads. A team player who can motivate and inspire people. Problem solving skills and ability to work on own initiative. Ability to manage and respond to customer needs and feedback. Ability to maximise opportunities for visitor engagement and income generation. Able to build and maintain strong working relationships. Desirable skills, knowledge and experience: Experience of managing and delivering against targets and KPI’s. Experience of analysing and interpreting data in a visitor experience environment. Successful experience of managing or supporting a team of staff and/or volunteers. Having contributed to a successful visitor project or visitor attraction. Tourism or leisure related qualification, ideally at HND level or equivalent. Working knowledge of Equal Opportunities and Diversity. Health & Safety in the workplace. Additional Information: This is a fixed-term role to 27/09/2027, part-time for 18.75 hours per week including weekend and bank holiday working. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. We are looking to conduct interviews for this position from 24 March 2025. For further information please contact roy.newnhamrspb.org.uk. As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.