Reporting to: Head of Product Design & User Research
Contract type: full time
Location: Hybrid or remote - This is a remote-first opportunity, however, there is a preference for once a month in our London (Camden) office.
Please attach a portfolio which demonstrates your process for refining complex problems into high quality user experiences
About the role
We are seeking a seasoned Product Designer with expertise in UX and user research to help redefine healthcare-at-home across Europe. As a pivotal member of our Product Design team, you will craft intuitive, impactful experiences that improve the lives of clients, families, and care professionals. Your work will directly influence how care is delivered, helping Cera lead the way in healthcare innovation.
You will join a tight-knit, established and experienced Product Design & Research team, working closely with cross-functional teams across product, engineering, and operations. This role requires building a deep knowledge of our business and processes and a passion for user centred design and its application in our technology.
About you
To succeed in this role, you’ll bring the following:
* Proven experience designing complex software products that solve real-world problems, ideally in health tech or similar industries.
* A collaborative mindset, with a strong ability to partner with cross-functional teams, including Product Managers, engineers, QA, and clinical teams.
* Strong research and analysis skills. Comfortable planning and leading discovery that deepens understanding and informs decision making.
* Expertise in creating user flows, wireframes, prototypes, and high-fidelity designs across web, mobile, and AI platforms.
* Demonstrated strategic thinker with a strong product mindset, with the ability to balance pragmatic solutions with visionary design.
* Proficiency in using and maintaining design systems, with knowledge of accessibility best practices (e.g., WCAG).
* A data-driven approach to design, leveraging insights to iterate and measure impact.
* Advocate for quality but know when to be pragmatic to get projects over the finish line and into the hands of our users.
* Exceptional storytelling and communication skills, with the ability to present designs and rationale clearly to stakeholders.
* Contribute to our larger design efforts to improve quality and ensure a consistent, efficient, usable and beautiful experience across all products.
* Experience facilitating team and stakeholder sessions to work through complex requirements and problem solving.
* Self-motivation and adaptability, thriving in a fast-paced, dynamic environment.
Overall Responsibilities
* Own the end-to-end design process, including user research, discovery, ideation, wireframing, prototyping, and delivering polished designs for development and implementation.
* Collaborate with Product Managers, stakeholders, engineers, and data teams to shape the product vision and deliver measurable impact.
* Translate complex healthcare workflows into intuitive user experiences that delight patients, carers, and families.
* Ensure high standards by providing high-quality engineering hand-off and design QA.
* Drive continuous iteration of designs based on user feedback, analytics, and testing insights.
* Maintain and evolve our design system to ensure scalability, consistency, and accessibility.
* Plan and conduct generative and evaluative research that deepens understanding and informs decision making.
* Communicate design concepts and outcomes through compelling storytelling to stakeholders across the organisation.
* Contribute to our larger design efforts to improve quality and ensure a consistent, efficient, useable and beautiful experience across all products
Life at Cera
We’re committed to creating an inclusive workforce. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence, because difference makes the world a better place.
What we offer
* Flexible working scheme
* Discretionary bonus / long term employee incentives
* Lifeworks discount platform and Employee Assistance Programme
* Training and development for your role and future career development
* Tech equipment provided
* Refer a friend scheme
* Service awards and recognition awards
* Company pension scheme
* 25 days holiday + your birthday off on top of bank holidays too!
1. Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we’re able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.
You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.