A bit about us.
Grind is a coffee company that was born in London but now also lives in Manchester! Since opening Shoreditch Grind in 2011, we've expanded our cafés, coffee trucks and a state-of-the-art coffee roastery with our first out of London location being in the heart of Manchester - St Michaels Square.
You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world. Our cafés and coffee trucks were where Grind all began, and they're still the beating heart of Grind - we’re looking for someone to bring Grind to life outside of London for the first time.
We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
A bit about the role.
We’re looking for the next generation of Assistant General Managers (AGMs) here at Grind.
We expect our AGM’s to run your site in style, while supporting your GM to meet site targets, team goals and guest satisfaction. You must be able to lead the front of house teams, focusing on service excellence and driving sales.
The atmosphere in Grind is fast-paced and vibrant, you need to bring your energy levels to be the focus throughout, with strong emphasis on delivering the best service on a consistent basis. This is very much a hands on role, you will need to have proven experience in hospitality management, strong experience in leading and developing your teams.
Role responsibilities.
* Successfully lead a high volume & fast paced restaurant
* To be a leader throughout and support your team in their needs
* Deliver friendly and guest focused serviced
* Support the General Manager in implementing company policies and procedures
* Accountable for all business needs in the absence of the General Manager, including opening and closing the premises.
* Confident in delivering our steps of service in line with GRIND standards.
* Produce and deliver daily briefings to set the team up for success
* Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
* To help the General Manager ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
* Lead front of house teams with effective, clear and concise communication
* Be engaged in the team’s wellbeing through regular one on one’s and team meetings.
* Comfortable in providing accurate and thorough end of day reports.
* To motivate all staff and project a positive attitude at all times
* Promote and enhance Front of House team engagement and happiness at work
* Display a smart and professional appearance, representing the company in a positive manner
* To undertake regular team meetings and participate in necessary Management meetings
You’ll have.
* Possess excellent communication skills to enable effective dialogue with colleagues and customers
* Strong managerial skills and a natural ability to lead
* Ability to problem solve and escalate complaints accordingly
* Dedicated team-player, who strives for excellence and leads by example
* Strong time-management and prioritisation skills
Diversity and Inclusion.
Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Salary
Up to £45k