* Customer Support Manager
* Global Manufacturer
About Our Client
Page Group are working with a key client on the appointment of a new Customer Support Manager to join their UK offices based in the Sheffield Area. This role will be responsible for servicing and support of a UK and European customer base (B2B) and will work closely with varying functions across the group.
Job Description
* Lead and motivate the internal Customer Support function to deliver world-class service during all interactions with customers across the UK & Europe (B2B) from a wide range of industries.
* Responsibility for the Customer Order Portal, ensuring customer orders are assigned and actioned within agreed SLAs, along with managing customer communications via phone and email.
* Manage the exportation process for customer orders including customer declarations and documentation, along with arranging transport both internally and through third-party carriers.
* Liaise with production and planning regularly to manage customer expectations from a lead time perspective and take a proactive approach to managing the order book.
* Support the sales function with onboarding, pricing, and administration requirements where needed.
* Drive continuous improvement activities across the department with a focus on improving customer satisfaction, productivity, and efficiency.
The Successful Applicant
* Experience in managing a Customer Service/Support, Internal Sales, or Order Management function.
* Understanding of the manufacturing process.
* Knowledge of European export (desirable).
* Strong customer-focused approach.
* Ability to lead, motivate, and deliver performance across a team.
What's on Offer
The Customer Support Manager role will join a true industry leader within the manufacturing space at their offices in Sheffield. The role offers a salary of £50,000 - £55,000 along with excellent company benefits.
Please note - this role is based on-site Monday to Friday.
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