* To continually delight our customers by being the customer facing manager who delivers a safe, punctual, reliable, and cost-effective franchised bus services through supporting the General Manager with robust and fair management of operations compliance and service performance.
* Provide accurate feedback on all aspects of franchised contract performance to the General Manager and TFGM.
* To continually develop on road service performance through staff and Stakeholder engagement whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture and deliver a great customer experience and first-class franchise performance.
Responsibilities
* Drive engagement with Commercial, Engineering and Operations teams to improve the standard of fleet and drivers to exceed customer expectations and franchise performance targets in line with our Franchise agreement.
* Oversee the run in and run out functions to support the depot team in complying with franchised contractual requirements and compliance with the Operator's License undertakings.
* To manage the on-road performance of services in accordance with TfGM's franchise conditions, Rotala policies, standard operating procedures, and all relevant legislation.
* To be the face of the company for customers whilst travelling the network of routes in the Franchise contracts you manage.
* To support the delivery of agreed plans and budgets including established levels of cleaning through robust auditing and feedback.
* To support the depot team in meeting the operating requirements of the business.
* To ensure the effective management of health and safety both on road and in depots.
* To manage and deliver agreed key performance indicators with regards to TfGM's franchised bus services contracts.
Experience
* Excellent communication and interpersonal skills
* Great time management ability.
* Strong Operational background.
* Strong knowledge of the geographical area that we operate Franchised services in.
* Knowledge of employment, safety, and Environmental legislation.
* Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines.
* Computer skills with essential organisational aptitude.
* Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
* The role will require the successful candidate to attend regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must.
* Free travel on Diamond Bus Network
* Pension
* Free car parking
Closing Date for Applications is 30/09/2024.
To apply for this role, please complete your online application here
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