Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA
Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out
Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required
Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard
Always promote and maintain the core values of CBRE
Provide portering and planning support as required
Monitor and report as needed on building occupancy and utilization
To provide any other administrative duties as required
To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building
To build relationships with clients and colleagues
To be proactively visible in all areas of the building
Deliver site inductions to new client colleagues and building users
To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner
Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations
Person Specification:
Previous experience in a customer facing role is essential.
Excellent communication and customer service skills with a high level of attention to detail.
Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
Exceptional written and verbal communication skills
Ability to successfully multitask and able to adjust tasks in accordance with changing deadlinesand priorities in a high-pressured environment.
Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible inscheduling and prioritisation.
Flexible approach to work
Understands and appreciates the importance of using discretion at all times
Does not let issues go; follows up on issues through to resolution