Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience.
Anabas is currently seeking to employ a proactive self-motivated individual with strong proven customer service and administration skills to join our fabulous Helpdesk Team as a Helpdesk Operations Lead.
Main Duties
* Software Support, QFM – add new users, amend, create new schedules, priorities and geography when necessary. Support with new client wins – test and upload new information into QFM for go live.
* Maintain and cleanse data within QFM across all 4 databases.
* Provide training across the business on QFM, Quotient and SharePoint – ensuring staff can use the systems correctly.
* Troubleshoot to resolve QFM issues where we cannot resolve report to SWG using the client portal – providing updates to the end users at every step.
* Liaising with contractors, book in ppm services within due dates, making clients aware of attendance and ensuring that QFM is up to date.
* Diary management – attend meetings with Account Managers and Site Leads to support where necessary with the successful delivery of contracts.
* Contract support – attend client sites and act as site lead when required.
* Provide support and guidance to Helpdesk Coordinators – delegate works, when necessary, to ensure duties are done within required timescales.
* Supervise and mentor the BSC helpdesk team.
* Provide support and guidance to external helpdesk teams within the business.
Skills And Experience
To be successful in this role the below criteria is desirable but not essential.
* Have a minimum of 5 years of experience in a similar role.
* Strong experience and understanding of facilities management.
* Friendly, pro-active, professional, flexible and adaptable to changing priorities.
* Excellent customer service, time management and organizational skills.
* Good team player and able to communicate effectively in person and across multiple channels.
* Proficiency in Microsoft Office – Word, Excel, Outlook, PowerPoint.
* Familiarity with CAFM systems such as QFM.
This is a permanent position. Monday to Friday between 8am - 5pm.
Benefits include:-
* Salary 30k
* 28 days holiday per year inc Bank Holidays.
* Employee Assistance Programme.
* Recognition and Reward scheme.
* Cycle 2 Work scheme.
* Recommend a friend scheme.
* Company events.
* Training & development opportunity.
Sound like the job for you? We look forward to receiving your application soon! #J-18808-Ljbffr