Your responsibilitiesDo you have a genuine passion for IT? do you like the idea of working in a fast paced, challenging environment? We have a placement year opportunity available, supporting our Energy Trading environment. This critical area to our business needs to be able to react to market conditions within milliseconds, and we continually evolve and develop our IT infrastructure to keep Uniper a key player in the energy trading market.Incident management and control, performing the following tasks:Resolving operational problems and assigned user faults when on the Day Shift RotaManaging the diagnosis and resolution of problems through to completion, co-ordinating with other service providers, where necessary.Development work for faults detectedChange management and control, performing the following tasks:Reviewing impact to Energy Wholesale of changes to be implementedCarrying out the required communications to EW stakeholdersApproving changesMonitoring and taking appropriate actions for messages in the Group MailboxPerforming the Daily ChecksOperational acceptance for systems delivered by the workstreamsTo determine the scope for the Configuration Management Database for OperationsResponsible for processes for maintenance of the Configuration Maintenance DatabaseYour profileEssential:An enthusiastic and genuine passion for ITAn undergraduate placement as part of their degreeTroubleshooting\/Development skillsGood communicator and motivator.Good planning and organising skills.Desirable:Experience in a support roleAn understanding of the ITIL processes.Understanding or exposure of Cloud ComputingAbility to build effective working relationships.