You will be a key part of Ofgem's correspondence unit responsible for coordinating Ofgem's responses to correspondence from elected representatives across the UK. When required, you will also work with the Information Rights team to provide prompt and accurate responses to FOI, EIR and SAR requests. You will help to ensure that Ofgem meets its legal responsibilities to provide accurate and prompt responses to these requests. As part of a flexible team, there will be opportunities to work in other parts of the communications team to ensure we meet business demands. This will require a degree of adaptability on behalf of the jobholder. Person specification Key Responsibilities Help to administer Ofgem's parliamentary correspondence service, by processing correspondence received from elected representatives across the UK Respond to correspondence in a timely and accessible manner, ensuring Ofgem meets its Key Performance Indicators (KPIs) set out by the Cabinet Office and internal management reporting Support the Information Rights Team as required in processing and responding to Freedom of Information, Environmental Information Regulation and Subject Access Requests when required. Build up effective working relationships across all directorates to ensure Ofgem meets its statutory deadlines Help to provide advice and training to teams across Ofgem on how to respond to contribution requests and ensure accurate, timely and well written responses are provided to elected representatives Regularly monitor a dedicated inbox, ensuring cases are promptly picked up and accurately logged on the relevant systems Monitor political developments which are relevant to our processing of parliamentary correspondence, providing summaries to management when required, and identifying sensitive or high-profile issues, escalating where appropriate Provide strong administrative support to the Information Rights and Correspondence team Support the wider communications team, as required Essential Criteria Strong written communication skills (LEAD) Political awareness in the context of our organisation. Ability to absorb complex information quickly and communicate it clearly, in writing and orally, to staff at all levels. Excellent proofreading skills, attention to detail and ability to identify what angles will be of interest to external audiences. Excellent interpersonal skills to develop and nurture contacts across all teams within Ofgem. Self-starter with experience of prioritising a varied and complex workload, to ensure competing demands and unpredictable deadlines are met. Desirable Criteria Experience using standard lines and policy information to draft formal response letters An understanding of how UK parliament, governments and devolved administrations work Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack and Role Profile attached for full details. Benefits Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .