The IT Network Engineer is expected to combine responding to incidents, day to day administration and technical project work on all systems supported by the Network Team, including but not limited to router and switch hardware, Firewall, Wi-Fi and VoIP Services. The IT Network Engineer will take responsibility for ensuring the network services are operational, and that all incidents relating to these services are responded to and resolved in a timely manner.
The IT Network Engineer should be a self-motivated individual with a good understanding of complex technical environments and the technologies used. Demonstrating excellent problem solving skills with the tenacity to own and drive incidents through to resolution.
· Job Title – Network Engineer
· Location – BL9 8RR
· Working rota – Monday- Friday
· Working hours – 40
What You'll Be Doing:
As a Network Engineer, you'll be doing the following:
* Establish and maintain effective relationships with the business users and Group IT teams, and facilitate communication and education between the two disciplines
* Attends weekly team meetings and ‘project progress’ meetings as required.
* Liaise with 3rd Party Suppliers and report on their performance to feed into regular service reviews
* Monitor incidents escalated by the IT Service Desk and ensure they are resolved in accordance with their priority and applicable SLA’s, assigning ownership to other members of the team as required
* Prioritise the day to day tasks that need to be undertaken by the IT Network Team, assigning them as required to other team members
What We're Looking For:
* A good knowledge of Cisco routing switching and Firewalling (ASA), ZBF, VPN and IPS technologies
* Experience of supporting small to medium WAN’s including those which use RIPv2, OSPF, EIGRP and BGP
* Experience of supporting small to medium LAN environments (LACP, MSTP, VRRP / HSRP)
* Experience of configuring and supporting VPN networks (RA VPN, L2L, DMVPN, eZVPN)
* Ability to relate business requirements to technical solutions
* Strong analytical skills to quickly and accurately respond to re-active problems ensuring that the most appropriate course of action is taken