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Job Introduction
The benefits
* Health and Wellbeing Plans
* 23 days paid holiday
* Discounts and Cashbacks
* Paid Volunteering days
* Employee Assistance Program
* Refer a Friend Scheme
* Cycle to Work Scheme
The role
Carlisle Support Services is looking for an enthusiastic, reliable, and dedicated individual to provide excellent service and support to our frontline employees, customers, and future employees, ensuring delivery of all tasks on each shift. To be the central point for Carlisle Support Services for all stakeholders.
Your core role will include but not be limited to the following activities:
* Ensure service levels delivered adhere to our contract terms and client SLA's.
* Ensure protection of client personnel, assets, brand, and profit via selection and deployment of best practice processes and motivated and highly trained personnel.
* Ensure sufficient levels of qualified and competent staff are maintained to meet current and projected future levels of personnel required.
* Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision.
* Identify and introduce ways to improve service delivery that enhance customer/stakeholder satisfaction.
* Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 regarding licensing, training, and safeguarding screening.
* Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews.
* Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained, including contract-specific training.
* Direct staff and monitor performance via an effective performance review process, managing any staff performance issues promptly and in line with HR guidelines.
* Responsible for the recruitment and retention of all contract personnel.
* Prepare monthly financial information for invoicing.
* Establish and encourage proactive working relationships with key client stakeholders and the local community.
* Prepare and deliver weekly reports and monthly KPI packs for the client.
* Assist with the compilation of the monthly P&L for financial performance.
The ideal candidate
* SIA Licensed.
* Good understanding of the UK Security industry.
* Previous recruitment experience.
* Previous people management experience.
* Knowledge and experience of dealing with physical and electronic security methods and measures.
* Knowledge of security patrol systems.
* Excellent communication skills - articulate and focused, proficient written skills, good listener.
* A good people manager, able to motivate and optimize outputs from team members.
* Keen commercial skills with the ability to understand and control a P&L.
* Ideally hold a full UK Driving Licence.
* Flexibility around working hours and patterns, with some weekends required.
Successful candidates will be required to provide original documentation for detailed screening and vetting processes, which may include: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate, or a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations, people will be judged solely on merit or ability.
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