Job Title: Level 5 Residential Support Manager (Residential Care for 16-25 Year Olds)
Location: North Wales
Salary: Competitive
Job Type: Full-Time, Permanent
Job Summary: We are seeking an experienced and compassionate Level 5 Operations Manager to oversee the daily operations of our residential homes for young adults aged 16-25 in North Wales. The residential homes provide a supportive, safe, and nurturing environment for individuals with various needs, including mental health challenges, learning disabilities, and emotional or behavioural difficulties. The ideal candidate will ensure high-quality care and support is delivered consistently while fostering independence and personal development for our residents. You will be responsible for managing the day-to-day running of the homes, ensuring compliance with all regulatory requirements, and leading a dedicated team of staff.
Key Responsibilities:
1. Operational Management:
o Oversee all aspects of operations, ensuring smooth day-to-day functioning.
o Ensure the home complies with all relevant legislative requirements, including safeguarding, health & safety, and CIW standards.
o Develop, keep updated and implement policies and procedures to ensure consistent, high-quality care for all residents.
o Prepare and manage budgets, ensuring efficient use of resources.
o Conduct regular audits, assessments, and reports to measure the home’s performance and identify areas for improvement.
2. Leadership & Team Management:
o Lead, supervise, and support a team of support workers to maintain the highest standards of care and service delivery.
o Conduct staff recruitment, training, appraisals, and professional development.
o Foster a positive, collaborative, and inclusive team culture.
o Ensure that staff are fully aware of and adhere to all regulations, policies, and best practices.
3. Resident Welfare & Support:
o Ensure each resident receives tailored support in line with their individual care plans, fostering their independence and promoting personal development.
o Work closely with social workers, healthcare professionals, and family members to ensure holistic care for residents.
o Oversee the risk management process, ensuring appropriate safety measures and crisis intervention strategies are in place.
o Ensure that residents' voices are heard and that they are fully involved in decision-making processes affecting their lives.
4. Compliance & Quality Assurance:
o Maintain thorough knowledge of relevant legislation, such as the Children’s Homes Regulations, and ensure compliance with CIW and local authority standards.
o Prepare for inspections and lead the team in achieving positive inspection outcomes.
o Keep up to date with developments in the social care sector and ensure that the home is continuously improving to reflect best practice.
5. Stakeholder Engagement:
o Build and maintain strong relationships with external stakeholders, including local authorities, healthcare providers, regulators, and family members.
o Ensure effective communication and transparency with all stakeholders.
6. Safeguarding & Health & Safety:
o Act as the Designated Safeguarding Lead (DSL) to ensure the safety and protection of all residents.
o Ensure all health and safety policies are implemented and regularly reviewed.
o Ensure that all staff understand and adhere to safeguarding policies and report any concerns promptly.
Requirements:
1. Qualifications:
o Level 5 qualification in Leadership and Management for Residential Childcare
o Minimum of 3-5 years' experience in a similar managerial role, preferably within a residential setting for young adults or vulnerable groups.
2. Experience:
o Strong leadership and management skills with a track record of motivating and developing teams.
o Experience working with young adults (16-25) with complex needs, including mental health issues, learning disabilities, or behavioral challenges.
o Proven experience in working within regulatory frameworks such as CQC and Ofsted, ensuring compliance with safeguarding, quality assurance, and health & safety standards.
3. Skills:
o Exceptional communication, interpersonal, and problem-solving skills.
o Ability to manage budgets and resources effectively.
o Strong organizational and time management skills.
o Resilience and the ability to remain calm under pressure.
o IT proficiency for managing records, reporting, and other administrative tasks.
4. Other Requirements:
o Enhanced DBS check (Disclosure and Barring Service) required.
o Full driving license (desirable).
o Flexibility to work outside normal working hours if needed.
o For the first 6 weeks, you will be required to work shifts on a 7-days-on, 7-days-off rotation.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional development and career progression.
* Supportive and collaborative working environment.
* Ongoing training and development to enhance your leadership and management skills.
To Apply: Please send your CV and a cover letter detailing your relevant experience and why you are suitable for this role to admin@lanecovecare.co.uk. This is an excellent opportunity for a dedicated and driven professional to make a real difference in the lives of young adults. If you are passionate about providing exceptional care and support in a dynamic environment, we would love to hear from you!
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