Renewals Team Manager - Retentions – Customer Accounts – Manage a team of 17 Junior / Senior Account Managers for a market leading business solution.
Office based in Manchester – B2B Sales – Business Service / Solution
Negotiable Basic Salary PLUS Amazing achievable BONUS structure and incredible benefits. Mon - Fri, 8.45 - 5.15 office hours.
Key skillset required: people management, coaching and development, data analysis, reporting, customer service, resilience, problem solving.
This is a role for a strong man-manager who can coach and nurture a team, who has a passion for data and figures. Analyse accounts and revenue, crunch the data, understand the figures and provide a monthly report to the leadership team.
Wonderful opportunity in a fast-paced environment, be the right hand person to the Director – develop your team of Account Managers, analyse the data, provide the reports.
The Role:
* Manage, coach, mentor and motivate your team, give them the support they need to perform their very best
* Provide clear individual targets
* Conduct 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal process
* Ensuring all work in the Team is carried out within the relevant SLAs
* Bring any training and development needs to the attention of the Director
* Conduct bi-weekly one-to-ones with the team to ensure they are fully supported, updates and monitored
* Support with client meetings if requested, help achieve business goals
* Problem solve and successfully overcome client retention challenges
* Drive upgrades and upsell opportunities throughout the team.
Fantastic team management role for someone passionate about data and people. Applications to Sarah at Duval!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Sales, and Customer Service
Industries
Business Consulting and Services
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