Recruiter: Natilla Turner
Career Grade: D
Closing Date: 18/04/2025
Why this job matters
The Corporate Affairs, Group Brand and Insight team plays a critical role in building and protecting the reputation of BT Group.
This team encompasses Internal and External Communications, Public and Policy Affairs, Brand and Insights, and Responsible Business. By collaborating across various functions and maintaining strong relationships with key stakeholders, we ensure that BT’s strategic objectives are effectively communicated and understood, fostering advocacy among employees and external audiences alike.
What you’ll be doing
* Contribute strategic advice and thought leadership to enhance engagement and advocacy for BT's ongoing transformation.
* Identify key messages that need to be shared and confidently say ‘no’ to anything that doesn't align with our strategic objectives.
* Serve as a core member of the internal communications team, developing an annual internal communications (IC) plan aligned with BT Group’s broader IC strategies.
* Create and deliver bespoke communications activities for customer-facing units (CFU), ensuring alignment with brand and IC principles.
* Act as a trusted advisor to stakeholders, providing constructive feedback and best practices in communications strategies.
* Share exemplary work within the corporate IC team and seek feedback to continuously improve our practices.
* Collaborate with the wider internal communications and corporate affairs teams to drive collective success.
* Advocate for BT Group and promote best practices while learning from other teams across the organisation.
* Demonstrate strategic thinking by managing multiple internal comms projects and seeing both the big picture and finer details.
The skills you'll need
* Storytelling: Strong background in internal communications with a passion for crafting compelling narratives that resonate with international audiences.
* Strategic Thinking & Planning: Proven ability to develop and advocate for an inspiring communications strategy while managing multiple projects simultaneously.
* Written Communication & Speech Writing: Expertise in creating cohesive messaging frameworks to maintain consistent tone and language across communications.
* Relationship Management: Excellent relationship-building skills to mine stories and provide trusted advice, with the ability to influence at all organisational levels positively.
* Tools and Techniques: Familiarity with various internal communication channels and techniques to create impactful communications.
* Creative Thinking: A knack for finding innovative solutions to challenges and generating fresh ideas to enhance internal communications.
* Top-Notch Planning Abilities: Strong organizational skills for managing multiple priorities effectively.
* Collaborative Nature: Proven experience working harmoniously with colleagues at all levels.
* Stakeholder Management: Excellent skills in managing stakeholder expectations and communications.
* Communication Skills: Ability to simplify complex, technical language into engaging, clear messaging.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.