Job Description
French Speaking Customer Service Advisor
We are looking for a French speaking candidate to join a small, friendly team in Normanton.
Full time Monday to Friday 8-5.
You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business - the team you will work with are really friendly and the Team Manager is really supportive. This is a lovely office environment.
The role will be varied but duties will include:
Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
* Provide support to service providers and engineers regarding product repairs.
* Carry out day to day tasks as required to complete company procedures.
* Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
* Ensure that the volume of open jobs (repairs) is kept to a minimum.
* Ordering of spare parts and monitoring of back orders to ensure repairs can be carried out on time.
* Generate service calls on company repair management system.
* Assist with the sale of spare parts and provide advice as and when required.
* Liaise with Warehouse staff to ensure deliveries are carried out when requested.
* Provide senior management with repair feedback when requested.
* General customer service and admin support.
The successful candidate must have:
Excellent communication skills, in French and English.
* The ability to work effectively with others at all levels.
* Good numerical skills.
* The ability to problem solve.
Salary: up to £27000 for full time hours
If you are a dedicated team player, looking for an exciting new challenge, please click apply today or call us on 0113 205 6400!