Role: Redcare Technical Helpdesk Technician
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location: Sheffield (Hybrid - 3 days per week onsite)
Duration: 6 Months
Day rate: £230 inside IR35
Role Description:
This is an operational and in-life service management role, accountable for:
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* The in-life service experience enjoyed by customers, from order entry through to and including operational service
* Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures
* All customer experience metrics
* Effective & efficient management practices, leadership & rota management
* Technical fault co-ordination and wide IT / communications understanding
* Flexible attitude and team player
* Excellent Customer Focus and an understanding of Key Customer requirements
* Experience in dealing with internal and external Customers/Suppliers
* Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected.
* Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)
Desirable Skills:
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* Proven ability to use SalesForce/Event Management System
* Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc