Job title: I.T. Technician
Department: Information Technology
Reports to: I.T. Senior Engineer
Position summary: I.T. Technician works in all areas of I.T. to support business and staff.
Main job functions:
* Provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business.
* Use, maintain, and support the ongoing development of the IT Heat Helpdesk.
* Provide operational I.T. Support within the I.T department.
* Adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
* Ensure responsible waste management through waste segregation.
* Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.
Job location: Telford, Shropshire
Responsible for: Support/guidance of I.T. Apprentice as and when requested.
Duties/responsibilities:
* Provide first line support to the ETL business.
* Log all incidents and service requests on the “Heat” helpdesk.
* Work on IT Projects.
* Escalate tasks to third line and to Amsterdam support team.
* Support the IT Senior Engineer.
* Perform a number of general I.T. housekeeping tasks.
* Documentation.
* 5S activities.
All Epson I.T. Staff are expected to demonstrate a number of key competencies:
* Customer focus - acts with the customer in mind.
* Integrity, honesty - treats people with dignity and respect.
* Team working with a “Can Do” approach.
* Continuous improvement.
Skills Required:
* Broad range of Windows skills (Windows 7, Windows 10).
* Some server skills.
* Some network skills.
* Troubleshooting skills.
* Team working.
Qualifications:
Essential:
* GCSE in Maths and English or equivalent.
* IT NVQ level 2 or equivalent.
Experience required:
Essential:
* 1 Year’s experience in IT.
* General I.T. experience.
* Helpdesk use and call logging.
Desirable:
* Use of Heat helpdesk.
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