University Hospitals of Leicester NHS Trust
We are looking for a friendly, self-motivated individual to join our team as ward clerk on NRU/BIU
You will be providing administrative support as well as the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
Using the Trust's IT systems, ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patient's stay on the ward.
The ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.
Applicants must be computer literate and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage.
Main duties of the job
* Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
* Using the Trust's IT systems, ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patient's stay on the ward.
* Use the Trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
* Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
Job responsibilities
* Produce temporary files for patients admitted onto the ward.
* Ensure patient labels are attached to every document within the patient file.
* Complete front sheets for the notes showing dates of admissions and discharges.
* Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
* Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors.
* Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients' next of kin to update them.
* Organise time effectively and communicate effectively with a variety of people, remaining courteous at all times, especially when dealing with patients & relatives.
* Remain calm under pressure and be an excellent team player who works closely with colleagues to deliver a smooth service.
Person Specification
Training and Qualifications
Essential
* Good standard of written and spoken English.
* Basic Computer Skills.
Desirable
* Computer / typing / secretarial course.
Experience
Essential
* Experience of working with the general public.
* Basic knowledge of clerical duties.
Desirable
* Previous experience of clerical duties in a health care setting.
Communication and Relationship Skills
Essential
* Able to cope in stressful and demanding situations.
* Ability to uphold confidentiality.
* Able to prioritise and work in a multi-disciplinary team.
* Able to communicate effectively and sensitive to needs.
* Must be able to use own initiative.
Desirable
* Demonstrates motivation to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester General Hospital
Gwendoline Road
Leicester
LE5 4PW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/
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