Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are recruiting for a Claims Handler, to join our growing team in Liverpool. As a Claims Handler you will utilise your expertise to provide exceptional advice and service, liaising with insurers to streamline the claims process and manage expectations. How you'll make an impact Manage claims from receipt to conclusion within your authority level, ensuring compliance with FCA protocols and other regulatory requirements Request necessary documentation from clients, arrange appointments with loss adjusters or suppliers, and forward relevant documents to clients and insurers Liaise with senior claims colleagues for escalations and follow the group complaints procedure Proactively assess claim statuses with clients and insurers, keeping all parties informed of progress Handle complex customer complaints and appeals, working on cases requiring specialist knowledge Review insurer decisions, challenge repudiations if necessary, and provide technical advice to clients Monitor payment progress from insurers, ensuring collections/payments align with agreed SLAs through coordination with Finance Support the client service team and lead client meetings Update and advise clients and insurers throughout the claims process to ensure satisfaction Build and maintain strong relationships with clients and stakeholders Communicate complex information clearly and seek customer feedback for continuous improvement Manage your workload efficiently to meet group SLAs Ensure accurate claims statistics are produced as required by clients, placing departments, or insurers Maintain high standards of market, insurance, legislation, and technical knowledge for efficient claims handling and mentoring Comply with Gallagher Professional Standards Manual and statutory requirements, focusing on Treating Customers Fairly and Consumer Duty Adhere to internal policies, procedures, and applicable laws, prioritising client interests About You Educated to GCSE standard or equivalent Dip CII / ACII preferred Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively Able to identify potential problems and seek advice and support when required Ability to work with highly confidential information Eligible to work in the UK LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupportajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.