Social network you want to login/join with:
Senior Business Support Officer, Cambridge
Client: Cambridgeshire & Peterborough
Location: Cambridge, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: adf57bb37966
Job Views: 4
Posted: 14.02.2025
Expiry Date: 31.03.2025
Job Description:
Job overview
Permanent Part-time hours
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. Ideally you will need to hold a full UK driving licence and have use of a vehicle. Accessing public transport for this role may prove difficult due to the remoteness of sites. Please confirm in your application that you meet the specified criteria.
The Expert by Experience role has been developed in response to a range of recommendations from various reports identifying that the voice of people using services in their pathway is often not heard and can be excluded from essential decisions.
As an expert by experience you will use your own lived or living experiences of Adult Secure Services to support the development of the care pathway.
People using services have a unique perspective on their own care needs and should be embraced as part of the decision-making team with the patient at the heart of the pathway. This role will enable the person to be seen, heard and involved; subject to the appropriate consents.
Main duties of the job
This is a new post therefore although having clear parameters and expectations there will be opportunities to positively shape and influence the role and build and develop important relationships with stakeholders and partners.
The post holder will work with the People Participation Lead and Clinical Leads within the East of England Provider Collaborative to achieve the following core objectives:
1. Work with people from admission to the unit to discharge.
2. Help patients/carers understand the inpatient system and processes.
3. Be a source for high-quality information that is easy to understand.
4. Work proactively with the allocated inpatient units, supporting communication processes between the clinical unit and patients; enabling units to create a compassionate and responsive approach to patients and where appropriate their carers.
5. Empower patients to access information and to be part of planning.
6. Have knowledge and networks of the local area to support people with information and signposting.
7. Be a point of liaison with the Unit on patient matters, specifically quality improvement initiatives to enable more robust and inclusive engagement.
8. Help patients raise concerns where necessary and take action to escalate those concerns if necessary.
Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high-quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care settings but also within the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
#J-18808-Ljbffr