LCC require a Business Analyst. This is a hybrid role working from County Hall, Preston as and when needed.
Do not submit candidates who cannot travel to Preston.
Duties:
* Candidate must have the following:
* Experience with education management system software.
* The project role is a business analyst to support the implementation of a new education management system at LCC from Synergy.
* The role holder translates senior client business issues into effective Business Improvement projects and programmes that make measured improvements to business performance, service performance and/or customer satisfaction.
* Using high-level insightful analysis, the Business Analyst designs and manages customer centric Business Improvement programmes that deliver customer satisfaction, cost reduction and business benefits.
* Acting as an ambassador of Business Improvement, the BA influences operational people by adopting different working practices, by closely involving them in the development of Business Improvement activity; and enabling them to implement and sustain the changes.
Accountabilities/Responsibilities:
* To lead and deliver all aspects of strategic improvement and change activity in a defined functional discipline or cross-business process.
* To lead key business improvement and change programmes linked directly to the business strategy.
* To lead and deliver all aspects of analysis that will lead to the identification of programmes and major change initiatives in defined functional disciplines.
* To support the Business Architect/business improvement discipline in building the appropriate business improvement skills infrastructure within Digital Services.
* To embed a 'business improvement' way of working at all levels of the organisation that delivers sustainable improvement including improved customer satisfaction, increased revenues and decreased costs.
* To demonstrate the value of using 'business improvement' techniques by helping people to understand what and how they will help them to achieve their goals.
* To challenge non-fact-based decisions, and create both innovative and disciplined ways of working.
* To communicate business improvements in a compelling, inspiring and interesting way using real case study examples.
* To lead external/internal benchmarking activities in support of improvement initiatives.
* To provide a common point for the migration of best practice/performance into wider activities to utilise best practice activity.
* To ensure a standard and consistent approach is maintained.
* To develop and maintain an excellent relationship with key internal/external customers and suppliers as appropriate for ongoing improvement initiatives/activities.
* To lead and manage a business improvement team including consultants.
* Produce service designs in support of new Digital Services proposals and ensure effective operational handover through ICT Service Transition.
* Be responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure.
* Undertake, wherever required, other responsibilities and duties including work related to 3rd party external business, on behalf of the service, where this is commensurate with the grade of the post.
* In addition to the skills knowledge and experience described above, you may be required to undertake a lower graded role as appropriate.
* Due to the changing nature of the business, this job description serves as a framework to outline the main areas of responsibility.
* It is not intended to be either prescriptive or exhaustive and will inevitably change.
* You may be required to undertake other activities of a similar nature that fall within the remit of your area of work, as directed by service management, and this may entail working from other locations.
Other:
Equal Opportunities:
* We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements.
* We expect all employees to understand and promote this policy in their work.
* Health and safety: All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to apply our general statement of health and safety policy.
* Customer Focused: We put our customers' needs and expectations at the heart of all that we do.
* We expect our employees to have a full understanding of those needs and expectations so that we can provide high quality, appropriate services at all times.
Job Type: Full-time
Pay: £24.00 per hour
Expected hours: 30 per week
Benefits:
* Company pension
* On-site parking
* Work from home
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