Part-Time Receptionist
Hours negotiable between 25 to 30 hours per week.
Imperial Road Surgery has 7600 patients. It is part of the Matlock and Ashover Practice. Our primary aim is to serve the General Public with first-class medical services.
We are looking for a friendly, approachable individual with excellent communication skills to become a member of our patient services team. You must be adaptable to an ever-changing environment in General Practice and able to provide confidential, professional, and compassionate service to our patients and colleagues.
Our ideal candidate will be able to follow procedures and protocols and be capable of dealing with high-pressure environments. All our team are flexible and willing to work various shift patterns between 8 am – 6:30 pm Monday to Friday. There will be a need to cover for holiday and sickness for colleagues, and you may be asked to cover at our Ashover Practice as well.
Job Description
1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
2. Book appointments over the telephone and face-to-face using a computerized system and deal with general enquiries.
3. Scanning documents to patient records accurately.
4. Recording and giving out information accurately.
5. Ensure communication between patients, other team members, clinicians, and external agencies is dealt with accurately and in appropriate timeframes.
Person Specification
1. A high level of attention to detail and an excellent communicator both verbally and written.
2. Ability to remain calm under pressure.
3. Ability to respect confidentiality.
4. Flexible in your working pattern.
5. A willingness to learn new skills and procedures.
6. Enjoy working as part of a team.
7. Keyboard skills.
A full training programme will be agreed with the successful candidate and regular feedback sessions.
Please contact Joanne Gordon, Patient Services Manager on 01629 593240 if you require any information regarding the position or for an informal chat.
Closing Date: 1st October 2024
Job Type: Part-time
Pay: From £11.44 per hour
Expected hours: 25 – 30 per week
Benefits:
* Company pension
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 01/10/2024
Reference ID: recsep2024
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