Main area Administrative Services Grade NHS AfC: Band 3
Contract Permanent
Hours Full time - 37.5 hours per week (hybrid working arrangements (remote and face-to-face) with a minimum requirement to work from the office at least 2 days per week)
Job ref 942-ICB-7024681
Employer NHS Shropshire, Telford and Wrekin Integrated Care Board
Employer type NHS
Site Wellington Civic Offices
Town Wellington, Telford
Salary £24,071 - £25,674 per annum
Salary period Yearly
Closing 23/03/2025 23:59
Interview date 09/04/2025
NHS AfC: Band 3
Job overview
NHS Shropshire, Telford & Wrekin ICB are currently looking for a motivated and experienced Administrator to join the NHS Shropshire, Telford & Wrekin Health Inequalities Team.
This is a fantastic opportunity for anyone looking to develop their administrative skills whilst directly supporting the successful delivery of objectives and activities relating to the ICBs core function of tackling inequalities in outcomes, experience and access.
The NHS Shropshire, Telford & Wrekin ICB Health Inequalities Team are responsible for driving forward, facilitating and having oversight of change in relation to our Healthcare Inequality and Greener NHS Agendas.
Our role as a system convenor is to enable the system, through our strategic function, to collaboratively reduce inequalities in access, experience and outcomes from healthcare services in partnership with our broader ICS system partners.
We act as ambassadors for change, focused on ensuring that the outcomes of under-represented communities in Shropshire, Telford & Wrekin are at the very centre of local strategy, commissioning and service delivery.
Main duties of the job
* To provide efficient and effective administrative support to the ICB Health Inequalities Team during day to day business.
* To monitor and manage the team inboxes in MS Outlook, ensuring incoming e-mail is dealt with or appropriately redirected in a timely manner.
* To ensure all urgent and/or confidential communications are promptly received and distributed from/to relevant team members.
* Working with all team members, in the collection of information for performance or assurance reporting against team objective programme areas.
* To service all relevant meetings as undertaken by the Health Inequalities Team, including the Health Inequalities and Prevention Board.
* Liaising regularly with meeting Chairs and members of the Health Inequalities Team to ensure the timely preparation and circulation of papers.
* To proactively seek updates from relevant members against actions in advance of next meetings.
* To arrange, organise and support on-the-day set up of face-to-face and virtually held meetings, workshops, conferences and events.
* To utilise MS Outlook and liaising with other Administrative and PA personnel.
* Developing and maintaining effective electronic filing systems within MS SharePoint.
* Responsibility for the day-to-day management of information assets as the Information Asset Administrator (IAA).
* To develop administrative processes and systems to meet the needs of the Health Inequalities Team.
* Responsibility for the coordination of responses to incoming Freedom of Information (FOI) requests.
* Preparing a range of professional documents including correspondence, reports etc.
* Developing and maintaining up to date contact and distribution lists on behalf of the team.
* Provision / creation of relevant template documents.
* Provide a high standard of customer service to visitors, staff, and external partners.
* Providing cover for the ICB Head Office reception on an ad hoc basis.
* To provide face-to-face engagement with wider stakeholders.
* Working together with other Administrators/PAs within the Integrated Care System (ICS).
* To demonstrate a significant level of initiative in prioritising workload.
* Operate effectively in a flexible and demanding environment.
* Communicating updates, ideas and sharing developments.
* Providing diary management for the Head of Health Inequalities.
* Provide general office support, such as photocopying, filing, and scanning.
Person specification
Knowledge, Training & Experience
* NVQ level 3 in Business Administration, or equivalent experience.
* Knowledge and experience of using MS Office including Outlook, Teams, Word, Excel, Powerpoint and Forms.
* Understanding of Confidentiality and Data Protection Act.
* Demonstrable experience in dealing with the public.
* Experience of formal note or minute-taking.
* Experience of developing and maintaining good working relationships.
Communication Skills
* Able to demonstrate a good level of English language and grammar.
* Excellent interpersonal and communication skills.
Autonomy
* Effective time management skills.
* Ability to meet the travel needs of the post.
Personal Qualities
* Understanding of and commitment to equality of opportunity.
* Tact and discretion when dealing with sensitive information.
* Ability to maintain concentration in a busy environment.
** Please Note **
In event of exceptionally high levels of response, we reserve the right to close the post before the date stated above.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made.
Name Alexandra Mace Job title Healthcare Inequalities Partnership Lead Email address alexandra.mace@nhs.net
#J-18808-Ljbffr