At PH Water Technologies, we dont hire you based on your job title. Titles can be misleading and rarely tell the full story of your skills and experience. Instead, were on the lookout for exceptional individuals who can demonstrate their expertise in the areas outlined below. You dont need to tick every box, if you can confidently discuss some of the experience were after, then wed love to hear from you. We wont overlook talent just because your career path doesnt follow a traditional trajectory. What sets us apart is our commitment to seeing beyond your CV. We invest in people who are ready to grow with us and want to be part of a company that genuinely values their potential. Many organisations talk about growth, but weve already achieved significant milestones, wed be thrilled to share our journey with you. Lets start the conversation. The role were hiring for is a Service Desk Team Lead to join our team based in Farnborough. Ideally the candidate will have experience in the same or similar role, although specific training will be provided. The role will be fully office based in our head office in Farnborough. What you receive for joining us: Were looking to offer a salary of £30,000 - £34,000 for this role and are open to candidates of various levels. In addition, we offer a company pension and healthcare, accrued hours scheme, financial loyalty bonus and working hours 8am-5pm Heres a look at some of the things youll be doing: Manage the whole of the service desk team. Identify any training requirements that the service desk team require and work with the service delivery manager to provide this internally or externally. Ensure that the Service Desk team plan and book in work for all Engineers while ensuring that completed engineers jobs are quality checked and passed to be invoiced. Support the service delivery managers and operations managers as and when necessary. Provide support and guidance to the service desk team to ensure that they are following service delivery procedures. Can you show experience in some of these areas: You will be able to listen and communicate professionally, personably, and effectively with strong attention to detail and strong problem-solving skills. You will possess a strong work ethic with excellent time management skills and levels of organisation Experience is customer service and managing a team If you think you dont possess the skills above but have been in an office management role before please dont hesitate to apply Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: PH Water & Air Technologies is proud to be part of Compliance Group, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on electrical, fire, and water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance. ADZN1_UKTJ