Job summary The ICT Administration Officer is the pivotal post for integrated case management. The ICT Admin Officer will be interface between service users, carers, primary care, secondary care, community care, social care and voluntary organisations including Out of Hours Providers (OOH). The Admin Officer will have overall responsibility for the coordination of the regular case coordination meetings and the smooth running of integrated care within the team setting. This role includes completing all administrative, information and organisational duties to ensure maximal outcomes from meetings and coordinated care for service users. The key role of the Admin Officer will be to schedule all meetings across the ICT MDTs in their cluster, to manage the meeting agenda items, ensuring all new referrals are identified and information circulated to team members in advance of the meeting. They will update the service user records contemporaneously on the identified IT systems. AS PART OF THE DRIVE TO IMPROVE CARE FOR SERVICE USERS THERE MAY BE REQUIREMENT OF THIS POSTHOLDER TO WORK SOME FLEXIBLE HOURS. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. Main duties of the job Coordinate and manage the administrative functions for the integrated case coordination meetings. This will include organising and adjusting meetings and tasks on behalf of a number of stakeholders. Be the point of liaison for service users receiving case coordination and interface with all professionals involved in service users care including primary, secondary, local authority, community services, carers and other relevant groups Ensure verbal consent from service users for any relevant assessment required and ensure written consent paperwork is in place and recorded following initial visit To manage and prioritise workload on a daily basis and deal with the competing demands of the integrate case management team To deal in a professional, helpful and sensitive manner with service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries Devising and maintaining efficient clerical and office systems, and providing administrative support to the teams, including photocopying, faxing, dealing with other forms as required About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 350-CC7022256 Job locations Bootle Health Centre Park Street Bootle L20 3RF Job description Job responsibilities Information and Data Coordination: To be proficient in using Microsoft office packages and other identified IT systems and supports other team members in their use To record relevant service user documentation contemporaneously on identified IT systems as required To use risk stratification IT system to identify service users at possible risk of hospital admission Maintain excel/access databases to track service users case management To support completion of service users referrals, record electronically and feedback to team members To extract caseload information from the service user database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team. To input data onto the service user information management systems to update service user details, and periodically use reports to ensure service user details are correct. Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring accessible to all relevant parties Service User Support: Complete service user support to ensure care coordination actions are completed Communicate with other members of the integrated case management team if service user at possible need of further intervention to prevent unplanned hospital admission Make up new service user information electronically Provide and explain relevant information regarding services and integrated case management to service users and cares To communicate effectively with service users and their families/carers, other staff both internal and external and members of the public Signpost team members, service users and carers to relevant services, ensuring information is updated regularly Job description Job responsibilities Information and Data Coordination: To be proficient in using Microsoft office packages and other identified IT systems and supports other team members in their use To record relevant service user documentation contemporaneously on identified IT systems as required To use risk stratification IT system to identify service users at possible risk of hospital admission Maintain excel/access databases to track service users case management To support completion of service users referrals, record electronically and feedback to team members To extract caseload information from the service user database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team. To input data onto the service user information management systems to update service user details, and periodically use reports to ensure service user details are correct. Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring accessible to all relevant parties Service User Support: Complete service user support to ensure care coordination actions are completed Communicate with other members of the integrated case management team if service user at possible need of further intervention to prevent unplanned hospital admission Make up new service user information electronically Provide and explain relevant information regarding services and integrated case management to service users and cares To communicate effectively with service users and their families/carers, other staff both internal and external and members of the public Signpost team members, service users and carers to relevant services, ensuring information is updated regularly Person Specification Qualifications Essential Educated to GCSE standard or equivalent or equivalent work-based experience RSA 1/2/3 type writing or equivalent, or equivalent work-based experience Desirable NVQ Level 2 Business Administration Knowledge/Experience Essential Computer Literate Ability to develop and maintain databases Microsoft Office (Word, Excel) Desirable Minute taking Online ordering systems Skills Essential Computerised information systems Keyboard / Word Processing / Data Input Good communicator (verbal/written) Good organisational and interpersonal skills Desirable Demonstrable knowledge of supervising other secretarial/administrative staff Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Person Specification Qualifications Essential Educated to GCSE standard or equivalent or equivalent work-based experience RSA 1/2/3 type writing or equivalent, or equivalent work-based experience Desirable NVQ Level 2 Business Administration Knowledge/Experience Essential Computer Literate Ability to develop and maintain databases Microsoft Office (Word, Excel) Desirable Minute taking Online ordering systems Skills Essential Computerised information systems Keyboard / Word Processing / Data Input Good communicator (verbal/written) Good organisational and interpersonal skills Desirable Demonstrable knowledge of supervising other secretarial/administrative staff Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Bootle Health Centre Park Street Bootle L20 3RF Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)