Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. This is a great opportunity to join our Microbiology department in Wolverhampton, working within our state of the art fast paced laboratory. The purpose of this role is to be a key member of the laboratory management team supporting the overall operation ensuring the laboratory operates to the required ISO 17025 standard in-line with the Eurofins QMS. This is a full time permanent role, working 37.5 hours per week - Monday to Friday 10:00 - 18:00. - Own the day-to-day management of the main production laboratory, supporting the department manager (production and technical) to deliver service levels to expected standards. - Act as deputy to the Department Manager (Production & Technical) in respective areas. - Prioritise the Health and Safety of the team and ensure all processes and risk assessments are reviewed to scheduled timelines and after any incident. - Support and develop a zero-accident culture though robust hazard reporting, improvements and audits. - Develop a culture of continuous improvement that drives process efficiencies and operational excellence. - Own the 5S process in the laboratory utilising the continuous improvement function to support and train the team to drive improvements. - Support, coach and mentor the team leaders under your remit to ensure they can deliver the required level of service, develop and support their teams and in still the required standards within all roles. - Knowledge of Laboratory Quality Management System in order to ensure compliance at all times with the policies, procedures and associated documents which are referred to in the system. - Ensure that all work carried out complies with documented procedures for all aspects of laboratory work, that all relevant information concerning samples is recorded, that samples are handled correctly, that worksheets are kept in an orderly manner. - Ensure that are staff are suitably trained and all training documents are suitably maintained including ongoing competency. - Ensure all equipment is maintained and serviced to the correct standard ensuring it is all safe to operate and is fully calibrated. - Ensure complaints and NCWs are completed to a high standard and in a timely manner. - Work closely with the local quality team to ensure full compliance of all parts of ISO 17025 alongside customer specific requirements. - To ensure in conjunction with the quality team, that EQA, IQC and DPC systems are maintained, and non-conformances are investigated. - Represent the laboratory in external audits (regulatory/client audits etc.). - Drive TAT to the highest possible level whilst maintaining a tight control on cost and resource levels. - Manage waste through the laboratory ensuring this is minimised. - To manage the team, including recruitment, training and development, mentoring, motivation and disciplinary matters. - Work closely with the Analytical Services/Customer Service team to ensure a high-level of customer service. - Support customer requirements and be a key-link to ensure customer requirements are translated within the laboratory. - As required complete internal audits in-line with the audit schedule for the site. - Understanding of ISO 17025, UKAS, key customer requirements, audit procedures, methods etc. - Proven experience in working to and exceeding targets. - Experience of working with a broad range of internal and external customers. - Competence in IT, including LIMS, spreadsheets and databases. - Experience working in a UKAS accredited laboratory - Able to present complex information face to face. - Strong knowledge of LIMS and instrument system integration to drive laboratory efficiencies. - Strong people management skills. - Strong management skills of for performance/absence management. - Full commitment to meeting customers expectation. Benefits At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from: - Enhanced Annual Leave Entitlement - Company Pension Plan - Life Assurance Scheme (4 times annual salary) - Enhanced Maternity, Adoption and Paternity Schemes - Employee Assistance Programme - 24/7 confidential - Health and Wellbeing Programmes - Free parking - Worldwide career opportunities - We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events. What Happens Next Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. Your data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Closing Date We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. We embrace diversity Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal Find out more in our career page: https://careers.eurofins.com/