What is a Customer Service Advisor at Sovereign Network Group?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support, and you will be owning and resolving their queries.
Our current positions are for full-time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.
We offer a starting salary of £24,243. As you grow your skills in the Contact Services Team, you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for:
* Great customer service skills and the ability to actively listen.
* Resilience to handle complex and difficult calls.
* Good computer literacy; we use multiple systems during customer interactions.
* The ability to turn a problem into a solution.
* Empathy and a passion for helping people.
* The ability to connect and communicate with colleagues across the business.
* An understanding of home repairs is an advantage, as most customer calls are related to this.
What we offer you:
As a member of the Customer Services Team, you will be part of an engaging, friendly, and supportive working environment. Your Team Manager will focus on bringing out the best in you, giving back what you put in.
We invest in our people, allowing you to develop your skills and be part of something that makes a real difference in people's lives. This role can provide you with a career opportunity within a successful and diverse organization.
Some of our benefits include:
* £450 yearly flexible benefit pot to use against benefits of your choice.
* Flexible working.
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
* A chance to buy or sell holiday as part of our flexible benefits package.
* A generous pension scheme matching up to 12%.
* Life cover as soon as you join us.
* Participation in our Recognition scheme where you can be gifted retail vouchers.
* A range of wellbeing discounts including Gym Memberships.
* A wide selection of other benefits available.
Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious, and friendly office environment. There is even free tea and coffee and a subsidised café!
About us:
It's an exciting time to be a part of the team as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes and our customers, and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places, and build on the existing strengths in our communities.
We are committed to our Equality, Diversity, and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
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