Competitive rate of pay plus monthly service charge, typically £2,400 annually
48 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Being fully responsible for the success and smooth running of one of our Food & Beverage divisions.
* Overseeing and leading all of the Food & Beverage teams in all operational aspects, creating a culture where all team members feel welcome, happy, and engaged.
* Ensuring that the guest experience is at the forefront of everything we do and making all necessary arrangements to ensure the team delivers a flawless guest experience.
* Being fully accountable for the financial success of the division, ensuring all teams and outlets are working as efficiently and smartly as possible.
* Leading the change to deliver set targets.
* Managing the delivery of training to all staff across the division to ensure the team has all the tools required to deliver their role.
* Maintaining headcount in all areas of the operation through recruitment while also focusing on retention.
* Maintaining a strong working relationship with all key support departments like Reservations, Marketing, Sales, etc.
* Ensuring the division meets all required Health & Safety and other legal requirements.
Key Skills, Qualities & Experience
* Previous experience in a similar role or as a successful Head of Department in a large outlet within a 5-star hotel.
* Be a hands-on leader who can confidently manage one of the biggest divisions in the hotel.
* A leader who strives for continual improvement in all aspects of the division.
* Ability to drive change where necessary.
* Previous experience of Forbes or LQA standards would be beneficial.
* A detail-focused operator with great attention to detail.
* Proven record of developing high-performing teams.
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals whilst on duty.
* Refer a Friend bonus - Earn up to £1000.
* Complimentary employee car parking.
* Complimentary state-of-the-art onsite gym - with personal trainer support.
* 31 days annual leave (including bank holidays) increasing with service.
* Professional development opportunities at all levels.
* Reimbursement on work shoes, sight tests, and professional memberships.
* Modern and spacious discounted live-in accommodation for eligible roles.
* Access to hundreds of exclusive employee benefits, rewards, and discounts targeted specifically at the hospitality sector.
* We celebrate success with an annual awards ceremony as well as team events and incentives.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
* Team Member of the Month Awards.
* Discount on Grantley Hall's restaurants, spa products, and gift shop.
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Wagestream, allowing you to instantly access your wages.
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