What you need to know about We Are Fulfilment
At We Are Fulfilment we deliver the world for our partners and employees, by offering leading fulfilment services for a varied portfolio of clients. We aim to drive innovation in the supply chain arena by providing customer centric solutions, support for growing and established businesses and sharing our insights. We are ambitious and growing at pace, making it a varied and exciting place to work. Our aim is to work with like-minded partners to supercharge their eCom, but also disrupt the industry.
We Are Originators. We Are Committed. We Are Innovative. We Are Authentic…We Are Fulfilment.
A day in the life of an FC Operations Coordinator
As an FC Operations Coordinator, you will be the go-to for a set portfolio of our key clients whilst also supporting the administrative needs of the fulfilment operation. You will juggle communication via video calls, phone calls, email, Slack and Zendesk making sure that partner requests and requirements are met, adding value to their business and ours. You will be strategically supporting their business and the operation by collating insightful data sets. You will problem solve, advise and guide your clients and the operation to the mutual benefit of them and us.
You will be responsible for:
* Being knowledgeable about your clients and their needs, whilst ensuring that our requirements are met
* Communication between our operations and clients as required and vice-versa using various methods
* Offering advice, support and guidance on best practices, solutions and issues as required
* Providing insights and data on your clients’ performance and activity
* Problem solving for clients and finding resolutions for issues
* Following company wide best practices and Standard Operating Procedures
What we are looking for in an FC Operations Coordinator
Getting the right fit for our team is very important, but we are also looking for someone who:
* Is customer focused
* Is a problem solver that wants to make a difference
* Is able to communicate effectively, both verbally and written
* Shares and demonstrates our values and vision
* Knowledge of Warehouse Management Systems
* Experienced in how a Warehouse or Fulfilment centre operates
* Hands on to go and seek the resolution of problems
What we can offer you
Working with us and being part of our journey provides invaluable experience, but you will also get:
* £25k per annum
* Company pension scheme
* 20 days annual leave per annum, plus bank holidays. Increasing to 25 days after your first year
* Discounts with some of our partners
* Casual dress
* Training and development
* Free on-site parking
Other basics you need to know
* Working days/hours: 8am - 5pm, with an hour for lunch (40 hours per week) Monday - Friday
* The role is based within our Fulfilment Centre situated in Sandiacre, Nottingham, NG10 5AD.
If you are successful, you will be invited to interview for the role. We typically use a 2 stage interview process. Any special requirements for this will be provided with your invite.
While we endeavour to inform candidates that are unsuccessful, this is not always possible. If you have not heard from us within 2 weeks, please assume that you have not been successful on this occasion.
Qualifications
* Proficiency in Warehouse Management Systems (WMS) and G docs preferable.
* Knowledge of Profit & Loss (P&L) and business processes
* Strong analytical skills for continuous improvement initiatives
Job Type: Full-time
Pay: £25,000.00-£26,000.00 per year
Work Location: In person
Application deadline: 04/10/2024
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