The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Oncology department in Weston. The team deals with a wide range of inquiries and the Chemotherapy Booking Coordinator will often link with other admin teams including clerical officers, clinic coordinators, medical secretaries, nurse specialist support team, and MDT coordinators.
The Chemotherapy Booking Coordinator team is office-based, managing chemotherapy scheduling, booking in, and discharging patients receiving treatment on the day. The team arranges treatment schedules for patients undergoing cancer treatments and liaises with them over the phone and post. Time management and workload priority are essential to the role.
If you are enthusiastic, have a passion for accuracy and attention to detail, enjoy working in a busy team, can troubleshoot problems and find solutions, have excellent communication skills, and a drive to provide excellent customer service, we would like to hear from you.
Communication:
To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
Patient Care:
To show a caring and professional approach towards patients, relatives, and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
Organising and Planning:
To monitor, manage, and validate active and backlog waiting list data.
To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
Implement the policy and investigate patients who do not attend (DNA) their appointment.
Information Resources:
To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-booking their appointment if required.
To record, maintain, and update admission information on the Trust’s Patient Administration System (PAS).
To register patients onto waiting lists and generate all associated paperwork in adherence with the PAP and Trust Inpatient Booking Procedures.
To book patient appointments in line with the PAP and arrange appointment-related services as and when required (e.g., transport and interpreting services).
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