Operating at Deputy Management level, this job description reflects approximately 70% of your role and day-to-day tasks. You will be required to perform other tasks within the remit of your role.
Hourly Rate: £14.75
+ £150 weekend on-call retainer
Contracted Hours: 28 – 37 hpw
Role operations split: 70% direct hands-on support, 30% hands-off support.
You First is a forward-thinking, innovative and market-leading Social Enterprise, formed as a Community Interest Company (CIC), that enables autistic people, people with learning disabilities, and/or mental health illness to build and grow their lives in a way that is both meaningful and purposeful for them.
Responsibilities
As a Team Coordinator, you will:
* Deliver one-to-ones for support workers.
* Complete return to work interviews for support workers.
* Chair some micro-team meetings where required.
* Carry out observations of social care practice, including medication assessments.
* Take a lead role in quality assurance audits and other management reporting duties where required.
* Contribute to the writing of care plans, including assessment and risk management plans.
* Support on-call once a month by being available to cover last-minute support worker absence for which you will be paid £150 retainer plus your hourly rate for any support delivered. (On-call starts at 5 pm on a Friday to 9 am the following Monday.)
* Support roster writing and making amendments to the roster where required.
* Work 70% of your time providing direct support with 30% being management duties.
* Be open to direction from your Locality Manager.
* Build and maintain professional working relationships with your teams and colleagues.
Essential requirements include:
* Hold a full driving licence and have access to a reliable car with business insurance.
* Have the ability/willingness to travel across Somerset and bordering counties.
* Hold at least two years’ experience of working with autistic people and people with a learning disability or complex needs.
* Hold a Level 3 in Health and Social Care or be committed to achieving this.
* Ability to deal with challenging situations in a calm and effective manner, managing risk.
* Creative and innovative approach to solution finding.
* The ability to communicate effectively with internal and external stakeholders.
* The ability to work alone, on your own initiative without direct supervision.
* Always maintain a professional manner.
* Maintain confidentiality.
* Always be mindful of empowerment, enablement, dignity, and respect.
* The ability to keep calm in emergency situations.
* Flexible manner with a commitment to teamwork.
* Embrace diversity and show commitment to equality of opportunity.
* Prioritise the health and wellbeing of the people we support.
Duties include:
* Deliver services based on the expressed wishes, cultural needs, and support plans of those who use our services.
* Assist and encourage people to make choices and life decisions in line with the Mental Capacity Act.
* Facilitate access to local social and community facilities.
* Assist and encourage people to engage in everyday home, social, leisure, and work activities based on their personal choices.
* Support people to manage their own homes, including supporting them to manage their own tenancies and providing safe support and guidance where necessary.
* Provide direct personal care and support in line with the individual's support plan, which may include toileting and bathing if required.
* Work as a positive, constructive, and enthusiastic team member.
* Support those who use our services to take prescribed medication as directed by appropriately qualified and trained health professionals.
* Contribute to the personal development of those who use our services through promoting, enabling, and developing communication. Provide stimulation through the planning and delivery of programmed activities.
* Follow confidential processes for the appropriate collecting, handling, and storage of information. Maintain any records pertaining to those who use our services. Effectively communicate information to those who have a need for such information. Contribute to statistical returns and secure financial record keeping, including the personal finances of each person served.
* Contribute to You First’s Life Design assessment process and the development of Person-Centred Support Plans in conjunction with team colleagues, the person we support, their family, and other key professionals.
* Assist and advise those who use our services with basic personal finance management and local shopping activities as directed and when required.
* Support team colleagues and respond to the immediate health and wellbeing needs of those who use our services by ensuring timely support and professional assistance is obtained from team colleagues and others when required.
* Maintain day-to-day contact with a range of health and social care professionals and other agencies. Pass and receive information relating to those who use our services. Plan, contribute to, and attend meetings as a member of the care support team.
* Take responsibility and joint ownership for your own personal and professional development. Access training as and when required and contribute to effective and innovative care.
* Act as a role model and mentor to new staff. Undertake wake-in nights and sleep-ins as required under the direction of the management team.
You First offers:
* The opportunity to be part of a forward-thinking, innovative, and ground-breaking third sector organisation that is serious about supporting people to take full control of their lives.
* An attractive salary of £14.75 per hour.
* A generous annual leave package of 7 weeks per year, inclusive of bank holidays.
* Employee self-management.
* A supportive and inclusive working environment.
* An Employee Assistance Programme.
* A comprehensive and encompassing induction.
* Regular one-to-ones with the Business Operations Manager.
* An occupational pension.
* A commitment to your personal and professional development, including access to further training and qualifications.
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