JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
As a Guest Service Reception Assistant
at The Holiday Inn Blackpool, you will be the first point of contact for our
guests, ensuring a warm and welcoming experience from arrival to departure. You
will provide exceptional customer service, handling check-ins, check-outs, and
guest inquiries efficiently while upholding the highest standards of
hospitality. Your role will involve coordinating with other departments to
enhance the guest experience, managing reservations, and offering local
knowledge to assist guests during their stay.
A DAY IN THE LIFE OF THE GUEST SERVICES RECEPTION ASSISTANT AT THE HOLIDAY INN BLACKPOOL
* Greet guests in a warm, friendly, and professional manner, creating a
positive first impression
* Handle check-ins and check-outs efficiently, ensuring a smooth and
welcoming experience
* Provide information on hotel services, local attractions, and guest
facilities, answering queries with confidence and professionalism
* Address guest inquiries and concerns promptly, aiming to exceed
expectations and ensure guest satisfaction
* Maintain accurate records and process payments securely, following hotel
policies and procedures
* Anticipate guest needs and offer proactive assistance, enhancing the
overall guest experience
* Actively seek feedback from guests and supervisors, using it to improve
service standards where necessary
WHAT WE NEED FROM YOU
* Previous experience in a similar reception or front desk role
(preferably in a hotel or hospitality environment) is desirable, but not
essential
* Strong communication and interpersonal skills, with the ability to
engage confidently with guests
* Ability to work well under pressure in a fast-paced environment,
handling multiple tasks efficiently
* Friendly, approachable, and customer-focused attitude, ensuring a warm
and welcoming atmosphere
* Team player with a willingness to assist colleagues and contribute to a
positive work environment
* Attention to detail and a commitment to high standards of service,
ensuring accuracy in guest interactions
* Basic knowledge of hotel services and local attractions to assist guests
with inquiries
* Flexibility with working hours, including evenings, weekends, and public
holidays, as required by the business
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact