Job summary An exciting opportunity has arisen for an enthusiastic and self-motivated individual looking for their next challenge. We are currently looking for someone who can provide the necessary leadership and support to take our well-established team forward. While experience of the NHS and Primary Care would be extremely desirable, it is not essential. A proven track record of managing and motivating people is a must. However, if you haven't got the experience of managing people but you are keen to learn and are looking for a new challenge, then we would still like to hear from you. We are looking for the right person to join our team and that allows some flexibility. Main duties of the job We are looking for the right person to be responsible for the day-to-day leadership and management of all reception and administrative staff ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales. Providing first line management to the reception and administrative team, ensuring their training needs and personal development needs are met through annual development reviews and any individual issues are addressed in line with appropriate human resources policies. About us We are a well-established training Practice based across the City of Durham with recently refurbished premises in Bearpark, Framwellgate Moor and Gilesgate. Our combined list size is currently 14,500 across three sites. We are a friendly, innovative and supportive practice with an emphasis on work / life balance. If you would like to arrange an informal visit, please contact us below. Please apply in writing, including your CV, to Helen Collier, Business Manager (Helen.collier2nhs.net). Closing date: 25 November 2024 Interview date: Week commencing 2 December 2024 Date posted 05 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A3912-24-0003 Job locations Kelvin House, 1-2 Victor Terrace Bearpark Durham DH7 7DG Dunelm Medical Practice 49-50 Front Street Durham County Durham DH1 5BL Dunelm Medical Practice Glue Garth Durham DH1 2QQ Job description Job responsibilities To provide first line management to the reception and administrative team, ensuring their training needs and personal development needs are met through annual development reviews and any individual issues are addressed in line with appropriate human resources policies. Support effective communication within the practice team, with patients and carers Oversee the recruitment and retention of reception and administrative staff and provide a general personnel management service Support and mentor reception and administrative staff, both as individuals and as team members Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Maintain the Practices social media, Website and NHS Choices information Deputise for the Business Manager when required Lead the Practice Patient Forum, liaise with patient groups and PALS Support the Operational Manager with more complex enquiries from patients and deputise where necessary as practice complaints officer Deputise for the Operational Manager where necessary with GP rotas Convene meetings, prepare agendas, write and distribute minutes as necessary Act as the IG Lead including the annual completion of the IG Toolkit and taking the role of SIRO Monitor and facilitate the achievement of QOF & IIF indicators and the delivery of Enhanced Services Promote high standards of data entry, data collection and lead the implementation of snowmed Keep abreast of changes in employment legislation and NHS Contract changes Support the Practice to achieve the best possible outcomes within local incentive schemes such as the ICB liaise scheme Maintain an awareness of the local implications of the Five Year Forward View eg implementation of Primary Care Networks The above list of duties is not exhaustive and may be subject to change as deemed necessary Any reasonable duties which may be requested from time-to-time Job description Job responsibilities To provide first line management to the reception and administrative team, ensuring their training needs and personal development needs are met through annual development reviews and any individual issues are addressed in line with appropriate human resources policies. Support effective communication within the practice team, with patients and carers Oversee the recruitment and retention of reception and administrative staff and provide a general personnel management service Support and mentor reception and administrative staff, both as individuals and as team members Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Maintain the Practices social media, Website and NHS Choices information Deputise for the Business Manager when required Lead the Practice Patient Forum, liaise with patient groups and PALS Support the Operational Manager with more complex enquiries from patients and deputise where necessary as practice complaints officer Deputise for the Operational Manager where necessary with GP rotas Convene meetings, prepare agendas, write and distribute minutes as necessary Act as the IG Lead including the annual completion of the IG Toolkit and taking the role of SIRO Monitor and facilitate the achievement of QOF & IIF indicators and the delivery of Enhanced Services Promote high standards of data entry, data collection and lead the implementation of snowmed Keep abreast of changes in employment legislation and NHS Contract changes Support the Practice to achieve the best possible outcomes within local incentive schemes such as the ICB liaise scheme Maintain an awareness of the local implications of the Five Year Forward View eg implementation of Primary Care Networks The above list of duties is not exhaustive and may be subject to change as deemed necessary Any reasonable duties which may be requested from time-to-time Person Specification Experience Essential Practical experience of general business management Practical experience of managing and motivating people Demonstrable experience of working in the NHS Desirable Demonstrable experience of working in a Primary Care setting Experience of managing change Qualifications Essential GCSE grade A to C English and Maths Desirable HR Qualification European Computer Driving Licence (ECDL) or equivalent Skills, behaviours and knowledge Essential Excellent communication skills (Written and Oral) IT skills Time Management and the ability to work to deadlines Negotiation and conflict management Analytical skills Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality A detailed understanding of HR management principles and techniques A detailed understanding of General Business Management A working knowledge of employment legislation A working knowledge of health and safety legislation Desirable Sound working knowledge of SystmOne Understanding NHS vaccination programmes A thorough understanding of the GMS/PMS contract competency framework Person Specification Experience Essential Practical experience of general business management Practical experience of managing and motivating people Demonstrable experience of working in the NHS Desirable Demonstrable experience of working in a Primary Care setting Experience of managing change Qualifications Essential GCSE grade A to C English and Maths Desirable HR Qualification European Computer Driving Licence (ECDL) or equivalent Skills, behaviours and knowledge Essential Excellent communication skills (Written and Oral) IT skills Time Management and the ability to work to deadlines Negotiation and conflict management Analytical skills Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality A detailed understanding of HR management principles and techniques A detailed understanding of General Business Management A working knowledge of employment legislation A working knowledge of health and safety legislation Desirable Sound working knowledge of SystmOne Understanding NHS vaccination programmes A thorough understanding of the GMS/PMS contract competency framework Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dunelm Medical Practice Address Kelvin House, 1-2 Victor Terrace Bearpark Durham DH7 7DG Employer's website https://www.dunelmmedicalpractice.co.uk (Opens in a new tab)