Workshop Controller
Basic Salary: Up to £45,000
Location: Birmingham
Working Hours: 40 Hour Week Monday - Friday
Extras: 30 days holiday, Bonus available, pension scheme
Job Description:
Our client is looking to recruit a Workshop Controller / Bodyshop Controller / Assistant Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller / Assistant Manager exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities:
1. To deliver financial results in line with agreed budgeted requirements
2. To manage site resources and costs to optimise capability and profitability
3. To actively and effectively manage work provider and supplier relationships
4. To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards
5. To deliver structured individual performance management processes
Skills and Qualifications:
1. Delivery of proactive performance management
2. Staff recruitment and current HR policies
3. Audatex experience
4. In-depth knowledge of current management systems and tools, with the ability to interpret printed estimating package information (desirable)
Additional Requirements:
We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills, and the ability to show a calm, confident approach.
Please contact Ben Price at Tru Talent on (phone number removed) or (phone number removed), using reference (Workshop Controller - Birmingham) or if you can 'Apply Now' #J-18808-Ljbffr