An exciting apprenticeship opportunity has arisen within our IT Team in Taunton. This busy team provides support across our five Albert Goodman offices. The position is based in Taunton; however, it may involve travel to other sites.
You will be supporting with all aspects of our IT service, from assisting other teams at the helpdesk to desk rollouts and new implementations. You will support Windows, Azure, and Office 365, as well as a range of sector-specific applications from a centralized data center. Training will be given on the specifics of the position, including professional Microsoft training and examinations.
Please note that this is an apprenticeship position and therefore anyone with more than six months of professional experience working in a relevant job role, who holds relevant professional qualifications, or a tech degree will not be eligible.
Your responsibilities will include:
* Troubleshooting individual desktop and system problems, diagnosing and solving hardware/software incidents
* Assisting with incident and problem management impacting multiple users
* Providing exceptional service support to the firm and third parties
* Contributing to policies, processes, and procedures
* Installing, maintaining, and supporting new applications
* Working to service level agreements
* Prioritizing and managing several open cases and mini-projects at one time
* Keeping up to date with advancements in technology
* Conducting reviews of services, application delivery, patching, and anti-virus
What we need from you
This is a trainee position, and we understand that you won’t have a large amount of experience in this field. Ideally, we are looking for somebody with customer service experience in any environment, who will embrace our values of being collaborative, trustworthy, progressive, and impactful.
The essential skills are:
* Experience of using technology and a passion for this area!
* Great attitude and enthusiasm to support our people
What we can give you in return
We offer a fantastic place to work with a competitive and flexible benefits package. This includes:
* A minimum of 25 days holiday which increases with length of service. Plus the option to buy and sell holiday
* An annual salary review
* Payment of any professional subscriptions relevant to your role
* Life assurance, which includes access to a smart health app
* An employee assistance programme for you and your family
* One volunteering day per year
* Cinema society discounts
* GymFlex discounts
* Open plan offices
* Bupa health and cash plans available
* Electric car and cycle to work schemes
About AG
Albert Goodman is a firm of Chartered Accountants, Tax Consultants, and Financial Planners, providing high-quality advice to over 5000 local and national businesses and individuals.
We are friendly, fair, and forward-thinking with a can-do attitude. We collaborate to achieve and pride ourselves on being trustworthy, progressive, and impactful.
Our people are vital to our continued success, and we are always looking to train and develop individuals who could be our future Partners and leaders.
Albert Goodman is committed to encouraging equality, diversity, and inclusion amongst our people. We are an equal opportunities employer and offer an environment where candidates and colleagues feel valued.
What sets us apart
A career at Albert Goodman can be a varied and rewarding one. We embrace future change and development. By hiring from within and investing in a range of training programmes, we give you the chance to develop and evolve your career, no matter which route you want to take.
We make a positive difference to those with whom we work, as well as in our communities and the environment, and we are immensely proud to have secured B Corp status in 2023.
We were named the Best Companies number one accountancy firm to work for in the UK in 2022, as well as an “Outstanding Place to Work” and a top 20 employer in the South West!
No 1 accountancy firm to work for in the UK 2022.
Best accountancy firm to work for in the UK 2022.
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