Dakota Hotels are coming to Newcastle city centre in early 2025 and we are seeking an organised and strong administrator for the role of F&B Reservationist. The start date for this role is 25th February 2025, with interviews taking place from January 2025. CONTRACT AND PAY RATE Earnings are £12.25 per hour, paid weekly, plus additional Tronc earnings. The role carries a permanent contract of a minimum of 30 hours per week and typical shifts will be, working any 5 days out of 7, this role may working weekends. PRIMARY ROLE RESPONSIBILITIES Managing the restaurant and bar enquires coming into the hotel. To be the primary point of contact for all guests contacting the hotel to make food, beverage and events reservations, working with the dualistic objective of securing revenue for the business whilst providing guests with an all-encompassing pre-arrival booking service. Have a strong focus on enhancing the guest experience by taking initiative to anticipate their requests, give a persoanlised service and strong administation skills. Be able to undertake the role of Host within the Bar and Restaurant space - welcoming the guests into Dakota, seating them and managing the booking system throughout the evening. Have comprehensive knowledge of food, drink and hotel facilities at all times to be able to enhance any guest experiences. Make full use of the functions of the PMS and work closely with other departments to enforce procedures, focusing on driving spend per head and data capture to better tailor guest experiences during their stay. Ensure all guests have special requirements met i.e. special requests, and communicate expectations thoroughly in advance to ensure these are met. BENEFITS In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: 40 per cent off stays at any Dakota 25 per cent off drinks and dining at any Dakota Access to our Employee Assistance Program which includes - free private mental health support and counselling sessions - video GP consultations and private prescription services - access to daily rewards to be cashed out for shopping vouchers Access to discounted gift card platform Support from our inhouse Mental Health Champions Additional holiday day on the first anniversary of your employment. Family-friendly flexible working options Meals on duty and uniforming £200 bonus to recommend a friend to join our team £10 bonus every time you are mentioned on Trip Advisor Free bi-annual eye testing for users of display screen equipment Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety Access to a suite of external, certified resources via our Learning Management System Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan. Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships. Full terms on our benefits can be found in our Handbook. ABOUT DAKOTA HOTELS Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming in 2025 and more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle Dakota Hotels are coming to Newcastle city centre in early 2025. Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60. APPLICANT REQUIREMENTS The successful applicant will have/be: A minimum of two years experience working in a hotel environment in Reser vatio n s, Reception or Guest Relations. Be fully computer literate and a fast learner of systems. Strong administration skills with the ability to work at pace and prioritise. A desire to deliver the highest levels of service, using effective vocabulary and upselling techniques to secure revenue. Be able to be physically active in your role, standing for much of your shift and working at pace. An enthusiastic individual who will promote our culture of positivity. Be task oriented with a great pride for the work they do and attention to detail. Flexible with shift patterns and available around the needs of our business. Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. APPLY Please send us your up to date CV. Visit our Careers page to learn about current opportunities and find your DreamRolesAtDakota – we’d love to hear from you For more information on our luxury hotel, please visit our: Website Dakota Hotels Instagram