Job Title: Conference Planner, One-On-Ones
Location: Egham, Surrey, UK
Job Type: Full-time contract, 12 months
Work Model: Hybrid
Summary:
• The One-on-One Conference Planner serves as the primary resource to manage all the bookings for Client One-on-One meetings and Ad-hoc requests involving Client Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.
Primary Responsibilities
• Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert
• Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date
• Continuous capacity planning, ensuring expert resource is utilized effectively
• Work with the operations team on space requirements
• Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner
• Partner with Research to confirm all One-on-One bookings are well aligned
• Manage all team meeting inquiries
• Travel to in person conferences and manage the scheduling desk and check-ins for all meetings
• Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool
• Point person for Expert care pre-conference and on site
• Build productive relationships with internal and external clients, helping to support and train Client associates on the scheduling system
• Effectively communicate, collaborate, and maintain relationships with clients and team participants
• Adhere to expense management practices
• Help in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conference
• Complete all post conference analysis of the One-on-One meetings
Qualifications:
• Bachelor’s degree preferred
• Experience working in a corporate environment
• Ability to manage multiple tasks simultaneously and prioritize workload
• Strong client focus, customer service skills
• Team player – reliable, accountable, collaborative
• High sense of urgency
• Strong oral and written communication skills
• Strong organizational skills
• Ability to work issues through to resolution
• Attention to detail
• Proactive
• Decisive
• Fully competent in Microsoft Office, specifically excel
• Competent Project Manager
• Approximately 10-15% travel to client meetings and events is required