Are you passionate about delivering excellent customer service and want to make a difference in the lives of Canterbury district residents? This could be your opportunity to join our newly formed team of case officers delivering frontline services to the Canterbury district. You will support the Compliance Team with all aspects of compliance, such as asbestos management, lift maintenance, and water hygiene. If you have an appetite for learning, enjoy variety, and want to join a friendly team that is redefining how council services are delivered, we’d like to hear from you. What’s in it for you? You will receive a salary of £25,691.00 Cost of living pay award negotiated annually as a salary increase. Flexible, hybrid working - we understand the importance of a good work-life balance. We offer a generous annual leave entitlement. You will receive 23 days annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. We work a 37-hour week, Monday to Friday, and do not work on Bank Holidays. A fantastic local government pension scheme. We’ll support and encourage your career by providing excellent opportunities for training and development. An easier commute: free use of Canterbury’s Park and Ride, flexible bus tickets, reduced train season ticket loans, and a cycle-to-work scheme. We have a new office right in the heart of the city centre Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Level 1 Case Services Officer job: Here’s what you’ll be doing: You will be triaging emails, phone calls and reports and will be the first line of contact for our customers. You will take ownership of cases and resolve them at first contact wherever possible. As a team we focus on supporting all aspects of compliance for our housing properties together with our public buildings. Maintaining digital records. You will be speaking to contractors and arranging for works to be carried out. You will also be supporting a number of functions that the Case Team underpin. Details of the areas that the team cover can be found in the Service Level Activities under Neighbourhood Management/Tenancy and Asset Technical Support Working pattern: You will work a 37-hour week Monday through Friday, excluding bank holidays. You must be able to work from 9 a.m. to 5 p.m. As a team we work a hybrid system of time in the office and home working. The role is a permanent role. About you, you will have the following; Essential requirements are attention to detail, processing cases in a timely manner and taking ownership of cases, seeing them through to resolved. Work as a team player Able to prioritise workload Ability to communicate effectively with a diverse range of customers Resilience to work in a fast-paced environment. Interviews are planned to take place week commencing 11 November 2024.