An exciting opportunity has arisen to join our Stirling team to assist in the day to day running of the country store alongside an established team and ensuring the highest level of customer satisfaction and standards are achieved, while actively promoting and driving sales.
ABOUT THE ROLE
Responsible to: Branch Manager
Department: Retail
Location: Stirling
Term: Part-Time, Permanent
Hours: 3.5 hours every other Saturday
The Job
To assist in the running of the country store, ensuring the highest level of customer satisfaction and standards are achieved as well as actively promoting and driving sales. Ensuring customers receive excellent customer service and the warehouse is stocked and tidy.
* Support and contribute to the effective operation of the business as a member of the branch team, including ensuring adequate levels of all stocked products are maintained in conjunction with the Branch Manager/Branch Supervisor.
* Actively promote and drive the sales of all products, aiming to maximise profitability through the branch and via telecommunications to customers.
* Deliver excellent customer service to customers (both internal and external) by understanding customer needs, providing recommendations with integrity and delivering first-rate solutions.
* Assist the branch in ensuring that daily routine tasks are completed while adopting flexibility to ensure other duties, such as warehouse or delivery tasks, are completed in a timely manner and to the required standard.
* Take a lead role in ensuring the success of the company by implementing strategies that increase productivity and enable margin target achievement.
* Support the Branch in promoting the company brand and working to recognised business standards.
* Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
* Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.
Skills, Experience and Qualities Required
* Is able to drive or otherwise commute to our Country Store location (Essential).
* Excellent customer service skills, with an appreciation for our customer base (Essential).
* Has an organised approach to work and is able to work using own initiative (Essential).
* Be a practical problem solver (Essential).
* Adopts a flexible approach to work and is willing to take on additional responsibilities (Essential).
BENEFITS
As part of The Billington Group, we offer a wide range of employee benefits including:
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
Perks At Work: Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll, as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role-specific training and ongoing training and development opportunities identified through our annual appraisal process.
HOW TO APPLY
Please apply through our website or alternatively, send your CV and an indication of your current salary expectations to the Carr’s Billington People Team by email: samantha.parker@carrs-billington.com.
If you have any further questions about the role, please contact the PEOPLE TEAM who will be happy to discuss the position with you further.
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