An exciting opportunity has arisen to join ZIGUP Group IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business. Working out of our Peterlee office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required.Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays. Join ZIGUP as an IT Service Desk Analyst and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary – up to £26,000 per annum based on experience Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday Pension - E mployer contributions of 5% Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Professional Development - We've partnered with Pluralsight to provide you with cutting-edge content created by industry experts. Gain Access to thousands of courses, skill tests, and learning paths to enhance your career. Motoring Benefits - Take advantage of exclusive colleague-only vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping About you • You have a customer focused approach, where the user experience is at the forefront of what you do.• You can demonstrate a passion for providing excellent customer service.• You’re able to take a logical approach to fault finding and problem resolution.• You have a “Can Do” attitude and are results driven.• You’re confident in engaging and challenging across all levels.• You have a keen eye for detail and are able to multitask effectively in a fast-paced environment. About us ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. Our Purpose? Keeping customers moving, smarter. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.