• Account management and business development of commercial insurance
• Comprehensive training + continual professional development
• Make a real difference to the growth of our business
• Based in our Exeter office with expected travel around local area for face-to-face customer meetings
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen within the Exeter Agency to join our thriving team.
About the role:
As a Commercial Account Manager, you’ll play a pivotal role in driving business growth by identifying sales opportunities, building strong relationships with existing and prospective customers, and delivering tailored insurance solutions to meet their needs. You’ll be responsible for managing our existing portfolio of customers, with a strong focus on large commercial accounts and delivering on your individual sales performance. You will promote and sell our suite of commercial insurance products and services within our local community, cultivating leads and strengthening relationships.
At the core of our approach lies the cultivation of strong relationships and the practice of cross-selling to ensure our customers receive tailored services that align perfectly with their needs. This commitment is reflected in our exceptional customer retention rate, with over 90% of customers choosing to renew their insurance with us annually. As part of our team, you'll have a remarkable opportunity to capitalize on existing relationships and deliver exceptional service to our customers.
Working collaboratively with our current team, you'll not only generate new leads but also navigate through our existing pipeline, engage with the local community through networking activities, and handle inbound inquiries. These efforts are geared towards expanding our commercial book of business and achieving our growth objectives in our target sectors.
To enable you to support all of our customers, we provide a supportive ongoing learning environment. All training takes place in our on-site facilities at our Yeovil agency. Together with your team, your training will include a mixture of classroom-based and hands-on learning.
This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.
About you
Highly motivated with a positive, can-do attitude, you use your face-to-face sales experience to consistently achieve sales targets. In this role, you will be dealing with large corporate clients and building strong, lasting relationships, leveraging your communication skills to foster trust and collaboration. Committed to learning and development and ready for the challenge of being part of a new team, you’ll thrive in this fast-paced working environment. To apply for this role, you must also have:
* Experience working within Insurance or other Financially Regulated Businesses
* Experience of working in a face-to-face sales environment, prospecting new business/sales opportunities
* Excellent written and verbal communication
* Self-motivation, with the ability to work autonomously whilst being proactive and demonstrate initiative
* Strong negotiation skills with the ability to navigate difficult conversations and achieve positive outcomes
* Full UK Drivers license
At NFU Mutual's Exeter agency, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognize that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
Our commitment to you:
When you join our team, you can expect a supportive culture and friendly environment.
• Salary up to £35,000 depending on experience
• Contributory pension
• 21 days holiday + bank holidays
Please apply in writing with CV and covering letter to:
natalie_clements3@nfumutual.co.uk and tahlia_waller@nfumutual.co.uk
Closing date for all applications: 9th May 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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