Tax Collection Officers
Location: Exeter
Date: 28/04/2025 to 30/06/2025
Shift Pattern/ Hours : Monday to Friday 09:00 AM TO 16:00 PM
Salary: £13.69 per hour
What you will be responsible for:
* Monitor accounts in arrears and initiate recovery actions as needed.
* Assess overall debt and agree on sustainable repayment plans.
* Support customers in financial hardship by offering advice, conducting income/expenditure analysis, and identifying appropriate solutions.
* Prevent debt escalation through early-stage intervention.
* Refer complex or multi-debt cases to appropriate colleagues.
* Deliver customer support via phone, email, letter, and face-to-face interactions.
* Liaise with third-party representatives and update records accurately.
* Recommend cases for write-off when appropriate.
* Handle associated administrative tasks and maintain up-to-date records.
* Provide input on service improvements and support team performance.
* Offer guidance and support to colleagues as required.
* Perform any other duties relevant to the role
Requirements:
* IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience
* Adequate current experience of working within a high pressure income recovery and customer focussed environment
* Good current knowledge of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules
* A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the councils income in a customer focussed way
* An understanding of financial regulation and rules in relation to customer payments e.g. direct debit guaranteen
Please apply with your CV or contact Melissa +442920034975
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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