UC Corporate Support Specialist Location: Rainford Salary: £25,000 – £30,000 (Depending on experience) Schedule: Full-time, permanent Priority Recruitment are pleased to present this exciting opportunity for a UC Corporate Support Specialist based in Rainford. This is a brilliant opportunity to join an award-winning telecommunications business that delivers innovative mobile, broadband and VoIP solutions to thousands of businesses across the UK. With offices in Rainford, Chester, and Sunderland, our client has built an excellent reputation for both product delivery and customer service. We are searching for a motivated and customer-focused Corporate Support Specialist to join their Rainford HQ and play a vital role in supporting key business customers across a range of communication systems. What’s in it for you: Competitive salary of £25,000 – £30,000, depending on experience 33 days holiday including Bank Holidays (increasing with service) Life Assurance Scheme Cycle to Work Scheme Workplace Pension Scheme Free on-site parking O2 Campus and bespoke training provided Dress-down Fridays and regular team-building events Discounts available for friends and familyCompany and Role: This role is part of the Corporate Support team, with responsibilities covering customer service and technical support for a wide range of UC (Unified Communications) solutions. The team are passionate about making a difference to their customers, and you’ll be a key part of that mission. Delivering exceptional customer service to business clients Providing 1st line support for on-premise and hosted PBX, SIP and connectivity products Managing tickets escalated to 2nd/3rd line support Assisting with mobile and UC provisioning Logging and updating customer information in internal systems Liaising with suppliers to ensure SLAs are met Supporting the wider team as needed and contributing to a positive team environmentSuccessful Applicant: At least 1 year of experience supporting Business Phone Systems Strong understanding of VoIP systems (e.g., Gamma Horizon, 3CX) Good technical knowledge of IT, LAN/WAN and communications Able to build strong relationships with both customers and technical teams Calm under pressure, with great time management and attention to detail Proactive and self-motivated with a drive for continuous learning KPI/SLA driven with a commitment to outstanding service A confident communicator who takes pride in their workAbout Priority Recruitment We are a retail and sales specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch. Rated 4.9/5 on Google, we go out of our way to ensure our candidates and clients are well supported every step of the way. If you're an experienced UC Support Specialist ready for a new challenge in a thriving business with plenty of opportunities to grow, this is the perfect role for you. Apply now – we’d love to hear from you