Exciting opportunity for a full-time position (37.5 hours per week).
The East Kent Urgent Treatment Centre Alliance is an innovative collaboration between five experienced providers of Urgent Care in East Kent, focused on delivering a unique service that prioritizes patients and their needs.
Since September 2020, we have been commissioned to provide four Urgent Treatment Centres at:
1. William Harvey Hospital, Ashford
2. Kent & Canterbury Hospital, Canterbury
3. Queen Elizabeth the Queen Mother Hospital, Margate
4. Buckland Hospital, Dover
Please note that previous applicants need not apply.
The UTC operates 365 days a year.
Role Details:
The role involves working 37.5 hours per week on 12-hour shifts, from 07:45 to 20:15, allocated on a rota basis.
Key Responsibilities:
1. Greet all patients and visitors upon arrival at the Urgent Treatment Centre.
2. Ensure all patients are booked in correctly and in a timely manner.
3. Highlight any discrepancies in data or quality issues.
4. Answer telephone calls while adhering to the Trust telephone standard.
5. Communicate and liaise with other members of the Hospital and Alliance.
6. Assist senior staff with ad-hoc projects as required.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care', which empowers frontline staff to lead improvements day-to-day. We are looking for compassionate individuals to join our improvement journey for the patients, families, and carers we serve daily.
Please be aware that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently hold a Certificate of Sponsorship or a work permit for another role. As of 9th April, we can only sponsor candidates for a Skilled Worker Visa for band 2/3 roles if we can demonstrate that we were unsuccessful in recruiting a candidate who does not require a visa. Given this change, it is unlikely we will be able to sponsor any candidates for a Skilled Worker Visa for this role.
For further details or informal visits, contact:
Name: Lauren Harber
Job Title: Deputy Ops Manager
Email: Lauren.Harber@nhs.net
Telephone: 07929771815
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